Customer Onboarding Manager


Business Requirements
  • 5-10 years of professional experience in a customer-facing, Professional Services / Implementation / Technical account-management role in a SaaS environment
  • Experience onboarding customers through deployment of APIs. Has managed credentials, distribution of keys, creation and dissemination of documentation
  • Track record of successfully managing projects, action planning, and fielding escalations
  • Ability to manage several customers and projects simultaneously
  • Strong attention to detail and the ability to analyze and manage customer data
  • Positive, can-do attitude combined with an ability to manage customer expectations and be assertive and persuasive
  • Willingness to occasionally work beyond regular office hours when needed; limited travel may be required.
  • Ability to cope in a fast paced, rapidly changing environment.
  • Previous start-up experience a plus.
  • Undergraduate degree Required; Computer Science preferred
Technical Requirements
  • Experience with REST API usage, keys, documentation
  • REST clients such as Postman, etc
  • Excel and CSV file manipulation
  • FTP client experience
  • SQL, Bash experience a plus
Cultural Requirements
  • Must want to work in a hectic, fast paced, startup environment
  • Loves coming to work every day and working on new challenges
  • Strong desire to please and delight customers in all that we do
  • Open to learning and gaining exposure to new ideas, concepts, unfamiliar business models, and ways of thinking and working
  • Interest in dramatically changing the way business payments are made in the US
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