Customer Success Lead
Supercast
The podcast market is exploding, and our early success with high-profile podcasters has put Supercast at the heart of a movement that empowers content creators to earn money directly from their fans.
We’re on a mission to show podcasters how they can build immense value through subscriptions and that most of what they need is already waiting for them, untapped, within their highly-engaged audience.
And that’s where you come in.
We're looking for a dedicated Customer Success Lead to join our small but fast-growing team. You'll be helping our podcast creators and listeners by listening to their needs, onboarding them and guiding them to the fullest use of our platform.
A typical day would involve:
- Providing a first-class customer and listener support experience.
- Onboarding customers by listening to their requirements, guiding them through a launch plan and removing friction wherever possible.
- Collaborating with the sales team to ensure that priority customers have a smooth transition from sales to onboarding.
- Being the customer champion, liaising with internal teams to ensure a great customer experience and sharing insights that will make our product even better.
- Monitoring usage across all our accounts, announcing new features and proactively suggesting ways for customers to drive their business to new heights.
- Building internal processes and content to ensure our customer onboarding and support are continually improving.
Being a Customer Success Lead requires:
- A strong support philosophy, ideally with proficiency in technical integrations.
- Good working knowledge of modern tech services (like Wordpress, Mailchimp etc), with ecommerce, membership or subscription experience being a big plus.
- An affinity with podcasting or audio.
- A consultative mindset, first understanding a customer’s business before recommending ways to drive maximum value for them.
- Excellent English writing and communication skills, with a knack for taking technical language and making it understandable.
- A passion for solving tough problems, always finding ways to delight our customers throughout their entire journey with Supercast.
- Patience, grace and an ability to adapt so that you can help teach others.
Why you'll love working at Supercast
We're a mission-led team that cares deeply about the customers that we serve, the way we build a product and a passionate team culture where we can do our best work together. We're an equal opportunity employer and value diversity at our company - everyone's voice counts.
Supercast is a remote-first company with current team members across North America. We have a preference for hiring in Canada and work windows within 3 hours of Pacific Standard Time.
As well as a competitive salary you’ll receive all the equipment you need to do a great job, full medical/dental benefits, unlimited paid vacation and exercise reimbursements to stay fit.
We're well funded, have incredible investors & advisors and are backed by Tiny, a diverse family of companies that prides itself on crafting well-designed, wonderful internet experiences.
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