Virtual Administration Support (Cebu/Home-based)
Car Next Door
Role Type: Long term contract (8-hour rotating shifts)
Location: Currently 100% home-based - Cebu, Philippines
Salary Range: PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)
About Us
We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.
Our fast growth and market position has been recently recognised by:
- 2014- Green Lifestyle Awards, winner - transport company
- 2017 - Westpac Businesses of Tomorrow, top 200 winner
- 2018 - SmartCompany Smart 50, 5th place
- 2018 - Service Innovation Awards, Finalist
- 2019 - Australian Growth Company Awards, winner - Company to watch
- 2019 - Deloitte Technology Fast50
About the role
We are looking for a Virtual Operator to join our processing team, assisting with applications processing, and entering customer data into our systems. This role will operate out of Cebu, however will be 100% home-based.
In this role you will be responsible for the following:
- Processing membership applications within the allocated time frames
- Assigning and collecting customer payments
- Replying to customers when processing driving infringements
- Ensuring all support tickets and internal emails are replied to and actioned within the allocated time frame
- Completing various tasks (e.g. crediting of customers, backing up of data, fuel card ordering) within an allocated time frame.
- Additional various tasks where required
What you’ll bring:
- At least 2* years of experience working as a virtual operator, supporting a company based overseas
- Good written and verbal English communication skills
- Mid-level proficiency in navigating Apple or Windows-based operating systems
- Mid-level proficiency in Microsoft Word and Excel (or its Google equivalents)
- Strong ability to read and follow written instructions for completing tasks
- Strong ability to learn new tasks and software applications
- Amenable to work in rotating shifts
Other benefits of working for Car Next Door:
- Initially, 100% Remote working with potential to move into a shared space (if desired) in future
- Mentoring and development by experienced customer service professionals
- Career growth opportunities within scaling teams
- Employee engagement activities
- Working for an Australian company doing amazing things for the community and our environment
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