SaaS Account Manager
Skedda
We’re looking for a friendly, helpful and tech-savvy person that loves helping people. We’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.Your role will be to based around building relationships with our Premium customers and helping them get the most out of our product. We're a small team, so you'll have a big impact!Your day-to-day will involve:
- Building lasting relationships with Premium customers
- Conversing with Premium customers via email, phone and video
- Providing product demonstrations
- Helping customers find solutions to their unique scenarios
- Assisting Premium customers with billing queries and payment
For this role we need you to:
- Demonstrate a friendly, approachable and professional manner
- Be motivated to help people get the most of out of our product
- Have experience in sales and/or customer support
- Be a highly organised and motivated person
- Demonstrate outstanding written and verbal communication in English
- Be generally interested in SaaS products
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