You put users first and thrive in data driven environments. We focus on changes that make meaningful differences to our merchants. However, rather than building exactly what our customers ask for, we look at requests through the lens of our experience and tend toward making the most impact for the most of our customers. If our merchants are succeeding, then we're succeeding.
You are eager to solve problems and get into the guts of the machine. Our high-traffic application has been around for 10 years, and we’re constantly working to ensure we thrive long term and can scale with our users.
You’re willing to put in the hard work of supporting our merchants when they run into problems. Being a part of a small dev team means being close to our merchants’ issues and you will be expected to be part of the ongoing support rotation.
About our team:
We act like owners, and we do the right thing, always.
We’re always kind, but hold each other to a high bar; we keep each other grounded and try to give each other the support to do our best work.
We work remotely, we get the job done and largely work when we want to as long as we all overlap a few hours a day. We're busy at work, but like our merchants, we have lives too.
As a small team we are our own project managers. While we discuss broad direction as a team, on a day-to-day basis you'll be responsible for your work so you'll need to be good at taking ownership and reporting back to the team and moving with resolve and focus.
Our team subscribes to strong beliefs loosely held. Stand for something - we rely on all team members expressing their view and we are always willing to see things from a different perspective. We can disagree and commit if we have to (but hopefully, we find common ground).
In our industry (and in business more broadly), there are hard problems that need solving, and hard problems that don't need solving. As a small team, it’s important to focus and prioritize the problems that our users need us to solve.
A bit about what we can offer:
Unlimited PTO/sick days. It’s *not* just a policy, we want people to take vacation. Just align with the team first.
A sensible work/life balance. Our general approach is to work ~8/hrs day. That gives you a chance to do what you love outside of work, which means you'll come back the next day refreshed and effective. We do sometimes get caught up in the excitement of a new feature launch, however a culture of always-on long hours benefits nobody.
*IMPORTANT NOTE: please make sure to apply via WWR application process to ensure we see your application! And, we enjoy a great cover letter and would love to hear 'why SendOwl' and 'why this role' in your application. Thanks so much.