Training and Education Specialist (SaaS Product)
Sierra Interactive
About Sierra Interactive
We are a Louisville, KY-based, fully remote software company building tools that help real estate professionals across the US and Canada grow their businesses and run them more effectively. For more than 10 years, our customers have relied on our products as an essential part of their day-to-day operations. We've built a sophisticated and proven system to help real estate agents, teams, and brokerages reliably scale their businesses.
This is a unique opportunity for an ambitious individual interested in developing their career in SaaS education, training and retention.
About This Role
We are looking to hire a talented and creative Training and Education Specialist to develop and administer learning curricula and content to further enhance our customer experience.
The Training and Education Specialist will help create and deliver training programs to Sierra customers to boost adoption of and competency with the Sierra platform. This team member in this will also be responsible for the development of technical training which includes the production, hosting and delivery of face-to-face, virtual and online training materials and presentations. These materials will include training guides and videos for our knowledge base and Sierra Academy.
The team member in this role will work closely with our customer base and will lead both group trainings and one-on-one trainings. They will also be charged with management of our Sierra Success Facebook Mastermind Group, responding as needed to customer posts and guiding them to our customer support queue when appropriate. This is an important role that will need to work closely with both the Success Team and the Product Team to continuously monitor all of our customers' training and education needs.
Requirements
You're ready to contribute to the work and culture of a growing tech startup, in that:
- You have experience in the residential real estate industry
- You love to create training and educational content
- You understand the customer and can create educational programs that cater to different needs based on where they are in their journey
- You have a passion for creating engaging and effective learning experiences
- You are an effective, engaging communicator with the ability to convey a message to a classroom
- You have the ability to implement a 'Train the Trainer' model
- You love to converse with customers in an effort to learn their educational needs and how we can accommodate
- You thrive in a remote work environment and understand the importance of proactive communication and individual accountability
- You have 1 to 3+ years working in customer support or customer success (Saas experience is a bonus).
- Experience providing support in a SaaS environment.
Benefits
- 100% remote work.
- Competitive compensation (depends on experience, of course).
- Paid health/vision/dental insurance.
- 401k retirement employer matching contributions (up to 4% matching).
- Paid holidays and paid time off.
- A respectful and open work environment.
Something else that's important to you? Talk to us. We're flexible and committed to providing a healthy work environment where great people can thrive.
Everything still sound great? Apply below.
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