Sr MongoDB Engineer
Percona Staffing LLC
What You Will Do
- Ownership of technical support tickets related to MongoDB and related technologies
- Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues
- Ensure that tickets are kept up to date and driven to resolution
- Maintain up to date technical and non-technical documentation related to MongoDB
- Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base, adding technical and thought leadership articles
- Keep current regarding the latest technology trends in the MongoDB community
- Team knowledge transfer regular update and training to the whole of Support
- Webinar recordings
- Spot checks /QA
Your Experience, Skills, Attributes
- Expert-level knowledge of MongoDB
- Excellent Linux skills and familiarity with debugging issues at code level
- Prior technical support experience is a must have - including providing services to agreed SLA’s
- Fluent written and spoken English communication skills
- Professional, customer service oriented attitude
- Strong work ethic and entrepreneurial approach
- Ability to communicate clearly and professionally under pressure
- Availability to participate in a 24x7 on call roster for escalation purposes
- Mentoring/coaching skills
- Ability to work independently with minimal direction
- Desire to travel internationally and speak at Percona Live and other conferences
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