Remote Operations Manager - $60,000 annual salary
Leviathan Rods
Leviathan Rods - Remote Operations Manager - $60,000 annual salary
Leviathan Rods, an Austin-based startup that designs and manufactures fishing rods, is seeking a Remote Operations Manager to help navigate the company’s recent growth explosion and professionalize this mom-and-pop shop into a world class industry leader. As the Operations Manager, your job responsibilities will be to oversee all customer and supplier communications, manage merchandise and inventory, design and implement operational processes, & miscellaneous project management. This full-time position pays $30/hr.
Providing excellent -- definition: helpful and timely -- customer communication is a core value at Leviathan. In your role, you will:
- Manage all social media platforms, including scheduling posts, responding to inquiries and orders, and proactively seeking out new customers across multiple platforms
- Respond to all inbound communication from existing and potential customers via email, phone, and text
- Help navigate warranty requests, making sure every customer leaves a satisfied Leviathan evangelist
In order to manage inventory & merchandise with efficiency and organization, you will:
- Develop a system to order, receive, organize, find, ship (and probably a dozen other verbs related to stocking parts!) all necessary components to build and ship the best fishing rod on the market
- Communicate directly with multiple vendors and our two factories
- Troubleshoot all manufacturing and supply issues
As a hobby-shop turned into a (small) big deal, we need your help to:
- Regularly audit and iterate systems and processes, making sure we are all using our time effectively and using software/automation when possible
- Manage projects like our exhibits at quarterly fishing shows, our ongoing relationship with local charities, and many more!
You will thrive in this job if you:
- Have proven retail ops and social media relations experience
- Love working remotely
- Enjoy oscillating between task-mastering and strategic vision casting
- Want to spend a majority of your day talking to customers (our rod-wielding customers are the best!)
- Can work normal CST business hours
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