Executive Assistant / Business Support Manager

Job Summary:

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains management-level staff in the department. 
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.  
• Handles discipline and termination of employees in accordance with company policy. 

Duties/Responsibilities:

• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Establishes and administers the department’s budget by working with Full Charge Bookeeper.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Must be proficient with Microsoft Office Suite, G-Suite and CRM.

 Education and Experience:

• Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, Information Technology, or another industry-related field, or MBA preferred.
• At least 5 years of industry-related experience including three years in upper management required.

Why work at this company?