Technical Support Representative
Astropad
We are looking for a North America-based customer support enthusiast and creative to join our support team. In this role, you will provide technical support for our products via email and our social media platforms. This job requires extreme empathy for customers, exceptional communication skills, a strong technical background, and a growth mindset. Familiarity with our products is a plus.
Responsibilities
- Troubleshoot complex technical support questions and investigate ongoing issues
- Help manage social media support
- Add to our Knowledge Base by creating and updating manuals and how-to guides
- Collaborate with other departments and provide feedback
- Assist with quality assurance testing
- Collaborate on a daily basis with our team via Slack
Qualifications
- Experience with Photoshop, Illustrator, Krita, Clip Studio Paint, and other various drawing software
- Understanding of Windows systems
- Excellent writing
- Strong attention to detail
- 2+ years of technical support experience
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