SaaS Customer Success (Canada/North America)


We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers. 
We’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform. So much so that it’s becoming quite tricky to help out our stream of worldwide fans! 
As we’re a relatively small team (currently 20), you’re primed to make a big impact! 
Your day-to-day will involve: 
  • Answering email/chat questions from prospective and existing customers 
  • Helping customers find solution to their unique scheduling scenarios
  • Providing customers with product demos via video link 
  • Collecting and reporting feedback to assist with product development decisions
For this role, we need you to: 
  • Demonstrate outstanding written and verbal communication in English
  • Have a friendly, engaging and professional manner 
  • Be generally interested in technology/SaaS products
  • Have some experience in customer/client interaction
  • Enjoy working in a remote team
  • Be situated in Canada, United States or other countries in the timezone
About Us:Skedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable ‘space’.  Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities. 
We are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team! 
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