Director of Operations
Laptop Empires
About Laptop Empires
Laptop Empires was founded in 2018 by Bobby Hoyt and Mike Yanda. We teach our students how to grow digital marketing agencies, content marketing and full-time blogging, how to launch six-figure courses and make products profitable quickly. To learn more about what we do, check out the site.
How we work
- Utilize meetings when necessary, but otherwise utilize Slack, voice messages and Loom as much as possible
- Focus on results
- Prioritize personal health and family
- Utilize gifs and emojis whenever possible
About the role
This is a contract, part-time, remote position. The Director of Operations will oversee the day-to-day activities of the business, ensuring that the organization is well managed and performing efficiently and effectively. While this is a director level role, we’re still a small business and are looking for someone who can be strategic and dig their hands in when necessary.
Responsibilities
- Liaise with business owners to make decisions for operational activities and set strategic goals
- Manage relationships with team members including affiliate manager, community manager, assistants, sales (eventually), etc.
- Regularly report on business performance
- Regularly evaluate the efficiency and efficacy of business operations, procedures and systems
- Strategize with business owners and revenue teams to increase revenue
- Oversee customer support processes and make improvements to enhance customer satisfaction
- Own and drive team meetings including agendas and action items
- Own project management, ensuring projects are organized and completed on time
- Plan and manage all course launches
- Strategize launch dates with owners
- Coordinate with team as needed to complete launches
- Establish structures and systems where needed in the business
- Establish and manage roadmaps for each area of the business: editorial is a high priority at the beginning
Requirements
- Proven experience as Director of Operations or similar position
- Excellent organizational and leadership abilities
- Experience managing teams of five or more
- Experience leading and managing in a remote environment
- Knowledge of diverse business functions and principles (marketing, customer services, sales, management, etc.)
- Experience with data analysis and performance metrics
- Proven ability to plan and manage operational process for maximum efficiency and productivity
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Experience exploring, defining and strategizing, then executing on a project
- Experience with following tools: Asana, Google Drive, Slack
- Ideal experience with: ActiveCampaign, ClickFunnels, PipeDrive, ThriveCart, Woopra, WordPress Zapier
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