Support Specialist
Bandcamp
Support Specialist
Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultra dedicated, unusually well-loved support team. Ideal candidates are superb and compassionate communicators, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in.
Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.
You will:
- Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans.
- Follow, review, and test new project developments to stay several steps ahead of potential support issues.
- Perform analysis on common problems to identify, report, and correct usability snags (and other surprises).
- Hone our help docs and internal processes with the objective of reducing the support team’s load.
About you:
- Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop.
- You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.
- You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.
- You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours.
- Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points).
To apply
Please fill out this application and we’ll get back to you soon. We’re posting this role first with communities that prioritize hiring underrepresented groups of people so you won’t see it yet on Bandcamp’s jobs page. About Bandcamp
How we work
Our team of 100+ people is sprinkled throughout the world, crossing multiple time zones and sharing a desire to help artists connect with their fans and earn a living from their craft. Many of us are musicians, all of us are fans, and we see how our work helps artists every day. Whether that’s by knowing that artists have earned over half a billion dollars on Bandcamp or by reading the blush-worthy missives artists and fans send us.
We use one guiding principle to decide what to build, write about, design and support: will this help an artist connect with fans and put money in the artist’s pocket?
What we offer
- Work from anywhere so long as the wifi is strong and you overlap with the Pacific Time workday by 4 hours.
- Work from home / co-working budget
- Flexible time-off policy.
- Family leave. We have common sense leave, so take what you need. If you’ve been at Bandcamp for a year, your leave is fully paid.
- Matched charitable donations.
- Health, vision, dental, 401k and travel insurance, but these are country-specific, so let’s talk.
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