Customer Support Manager

Benefits of this role:

• You’ll play a huge role in this company. This isn’t a support role where you’re mindlessly dialling the phone all day to unhappy customers. You’ll have the opportunity to have a big impact on our customer’s businesses.
• You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to work from the beach in Bali or from a cafe up on the slopes in Whistler, enjoy the freedom of working where you want.  Just keep in mind your working hours will remain the same wherever you are.
• You’re not expected to do the startup grind and put in extra hours. We’re in this for the long run, and this is a results driven job anyways.
• We will provide in depth training. For at least the first 2 weeks, you will just be learning about our service and what we do. You will also join the Founder on customer support and inbound sales calls to listen and learn.
• You'll get the tools you need. We’ll buy the tools and software for your job.

The ideal candidate:

• 2+ years in a customer support role.
• Empathy: sometimes clients get frustrated and it’s our job to understand and find a solution. 
• You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.
• You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.
• You are tech savvy. You’re able to quickly learn new software and figure out problems as they arise.
• You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.
• Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.

• You have direct experience in a social media management/marketing role. 
• You're knowledgable about social media management softwares