Customer Support Specialist

Burst Commerce

Since 2016 Burst Commerce has been helping thousands of Shopify sellers boost sales and grow their business with our apps Flair and Best Sellers.
We are a profitable company with no outside funding, so we are in complete control of our roadmap and stress levels. Here are a few traits to give you a better sense of our company and culture:
  • We believe in a low-stress, low-BS work environment
  • We don't schedule work for nights and weekends
  • We value providing the best customer support experience possible, even if it takes longer
  • We welcome aspiring entrepreneurs and side projects
  • United States candidates only, ability to work 9 am to 5 pm ET, direct-hire, no agencies
  • Full-Time, fully remote with lots of autonomy

About the job

Customer happiness is one of our top priorities. As our first customer support hire, your job will be to focus on all things related to customer happiness including:
  • Helping customers with setup and onboarding
  • Answering questions about our apps and what they can do
  • Writing documentation (both internal and external) for common support topics
  • Checking in with customers to maximize their success
  • Promoting new features to customers
  • Reaching out to cancelations to help improve our products
Our apps are used by thousands of Shopify merchants, so your contributions will have a big impact. You'll also be able to help shape the processes and tools we use to provide the best customer experience possible.
Requirements

Must-haves

  • At least 2 years of experience supporting technical products
  • A passion for helping others, always offering to go above and beyond to help a customer achieve their goals using our apps
  • An excellent communicator, both written and verbal
  • Ability to work productively with little supervision
  • Comfortable modifying HTML and CSS
  • Available to work 9 am to 5 pm Eastern Time

Nice-to-haves

  • Shopify platform experience
  • Liquid experience would be a big plus
  • JavaScript experience
  • Experience analyzing customer data and metrics with an eye towards improvement
Benefits
  • $50,000 to $60,000 Salary
  • Paid Time Off
  • Health Care
  • Work From Home
Subscribe Now