Senior IT Support / IT Administrator (all genders)
Elinvar GmbH
What will keep you challenged
- Ensuring the day-to-day IT operations for our colleagues in Berlin, Magdeburg and remote work places as the go-to person for technical support
- Being a central part of the Elinvar team by providing support for our internal IT customers and assisting with their issues and requests (account creation, application use, hardware, etc.)
- Configuring and developing end user equipment – desktops, laptops, tablets, phones etc.
- Administration, installation and support of Windows and macOS-based systems
- Receiving and responding to incoming support request in person, via email and JIRA
- Problem tracking with service level assurance
- Checking for completeness, documenting the ticket's process in JIRA
What will keep you happy
- An outstanding, highly motivated and international team that values a positive and open working environment - and a group of people who genuinely appreciate and support each other
- An inspiring momentum to reshape the wealth management industry by replacing legacy IT with a modern, sustainable IT platform
- Everything you need to excel in your profession, backed by some of the world’s most recognized investors
- Enjoy an open corporate culture without dress code, with flexible working hours and remote office options
- Situated in Berlin you can work in our modern office in Prenzlberg, near Alexanderplatz
- An employer that welcomes diversity and actively promotes equal opportunities on every level
Requirements
What we are looking for
- At least 4 year's experience as IT Admin / Support or in similar tasks
- An expert in Apple macOS and Microsoft Windows IT environment
- Problem-solver with significant analytical and investigative skills
- A dedicated team player who is able to work independently
- Knowledge of JIRA / Confluence is a plus
- Good communication skills in English, German language skills are a plus
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