Founder Success Manager


Hi there!
Visible is adding hundreds of founders each month to our platform. If you love working with founders and giving them a better chance of success — keep reading! Our goal is to connect 5,000 founders to investors by 2025. We are ahead of schedule and need help. 
We're a group of ten fully distributed team members and have been set up this way since Visible was founded in 2015. We are looking to add to our first dedicated Founder Success Manager to be part of our go-to-market team. Here's what you can expect:
  1. You'll be responsible for managing our inbound trial funnel of founders as well as handling any support issues for current customers. You will also be tasked with crafting product marketing content for new feature releases and product improvements. 
  2. You will not be limited to just your customer success role. Everyone at Visible acts as a product manager. You'll be able to take what you hear on the front lines and collaborate with our product team to deliver new features and improvements to the platform.
  3. You'll act as a trusted advisor to founders who are fundraising and looking to build better relationships with current investors. To succeed in this role, you'll need to enjoy on-the-spot problem solving, be able to get up to speed on new software products quickly and become our resident expert on the Visible for Companies platform.
If you end up applying for this role, let us know what you think an obtainable Net MRR Retention Rate is for an SMB SaaS company (in the cover letter section below).
The First 90 Days
Below are some examples of things you might encounter in your first three months at Visible.
  • Lead twenty-five founder onboardings for potential customers.  Onboardings are your chance to build a relationship with our founder community and share best practices.
    • 90% of our customers sign up via self-service through the application, so this means you'll only do onboardings for ~10% of new trials
  • Create ten new resources for recently released features. You'll build personalized campaigns to make sure our customers get up to speed on new features.
  • Pitch and write two product specs for features based on problems you hear founders are having.
  • Respond to 90 support questions. We get about one per day and respond within 5 minutes M-F. You’ll also keep ourknowledge base up to date to make sure founders can access helpful content anytime.
You’re Excited By:
  • Working cross-functionally on a small team of ten
  • Working at a fully remote company; working hours within at least 3 hours of the US eastern time zone
  • Wearing multiple hats as a result of working for a small yet profitable company 
  • Gaining more exposure to the SaaS sector
  • Furthering your understanding of what it’s like to be a startup founder and raising venture capital
  • The unknown. This role is likely to change over time. You just love helping founders and are ok as the role shifts.
The following items are guide-rails. Don't feel like you need to neatly check each box. If you love the role we'd love to hear from you.
  • A 2+ year track record of managing hundreds of customers in a customer success or inside sales role.
  • Have previously worked directly with founders, investors, and startups. Maybe you are a founder yourself!
  • A great listener who can tailor a demo based on the needs of the founder.
  • Experience with HubSpot, Intercom, Zapier, and other modern SaaS tools.
  • Comfortable creating content across multiple mediums such as email, social, our marketing site, knowledge base, and more.
  • Paid Competitively. Your on-target earnings will be $50k to $80k depending on your experience.
    • 90% of your pay will be a base salary. 10% is based on Net New MRR. We want you to be aligned with bringing on great founders and keeping them.
  • Benefits (Health, Dental, Vision, etc.)
  • Ownership (both in the work you do and equity in the company)
  • A stipend for your home office, technology setup, coworking membership, etc.
  • 2 paid off-sites per year (Barcelona, Amsterdam, Lisbon and Tulum were the last four)
Our Process
We'll review your application. So long as you are thoughtful in your application, we aim to get back to you within one week.
  • Part 1: Phone Screen with Belle, who currently is on our investor success team. If you move along...
  • Part II: 4, 45-minute interviews.
    • Angelina (our Head of Partnerships)
    • Ana (our Product Designer)
    • Matt (our Marketing Manager)
    • Mike (our CEO)
    • If you move on...
  • Part III: A final project that will be related to your work. It will take less than a day to complete and we will pay you for your work.
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