Customer Success Representative

Headline

Just is looking for a Customer Success representative to protect and increase our SaaS revenue. You would be a part of our growing Customer Success team, reporting to our Chief Product Officer. You would manage the customer lifecycle post-sale, proactively working to on-board, educate, support, and retain customers.

What you will be doing

Onboarding customers.
Upselling customers to higher tier products and executing against the upsell playbook.
Ensuring renewals, tracking and de-risking churn risk, and maintaining the general health of customer relationships (working closely with the Trade Analysis and Negotiation team).
Planning webinar content and hosting webinars.
Managing NPS surveys.
Providing day-to-day customer support in close collaboration with others on the Product and Customer Success teams.
Reporting on KPIs related to upsells, NPS, and churn metrics.
Collaborating with the product marketing content manager on case studies, blogs, videos and other content creation.

Your profile

You have worked in an early-stage, B2B, product-centric SaaS company.
4-5 years in a client-facing role managing multiple accounts.
Ability to engage and communicate effectively with C-Suite leaders and other senior professionals on complex topics, and have the communication skills that engender trust and confidence with customers.
High level of technical and domain specific aptitude.
Ability to develop relationships over the phone/video.
Ability to communicate effectively in verbal and written English to clients and internal teams.
You have the energy, passion and fortitude of the get things done, entrepreneurial mindset.
Proactive mindset with excellent organisational and time management skills.
Comfortable using online software sales automation products such as Pipedrive.

Also good if

Your start-up experience includes fin-tech.
You have proficiency in one of the following languages (in addition to English): Norwegian, Swedish or Danish.

Applying

Remote Customer Care