Website Administrator
Madeo
Time zones: EST (UTC -5), CST (UTC -6), UTC -4, AST (UTC -4)
ABOUT MADEO
Madeo is a webby award winning creative agency with a focus on social impact. We are an inclusive and diverse team of strategists, designers, web developers, and project managers. We value mission-driven work that relies on empathy, analytical thinking, and collaboration.
Our clients invite us to partner on their brands, websites, digital products, and interactive campaigns — projects that inspire people to take meaningful actions. Some of our clients include the Innocence Project, the Equal Justice Initiative, STOP Tobacco, and MIT.
ABOUT THE ROLE
This full-time role is ideal for someone technically capable and interested in partnering with clients and Madeo team members on creating and maintaining websites of the highest standards for the web. You will play a key role in managing key technical aspects of website projects in partnership with client teams and Madeo’s web development team. The role also invites you to manage our defined service for maintaining website projects following their public launch.
MINIMUM QUALIFICATIONS
- We are working 100% remotely, but you have to live/work within 1 hour from EST as a timezone.
- Relevant technical coordination experience, specifically of working on client website projects in dealing with website hosting, migration, CMS (Wordpress or Drupal) setup and managing updates.
- Ability to work with Amazon AWS or similar hosting environments for managing and deploying websites.
- Minimum of 2 years for a coordinator level or 4+ for the project management level.
- Working knowledge of Wordpress and/or Drupal.
- Interest in working with front-end, back-end, and other system admin engineers on the team in a collaborative approach to work culture.
- Please spend time with our featured case studies on our website and apply if you believe you are qualified for and interested in working on similar projects.
YOUR RESPONSIBILITIES
Depending on your level of experience, you would be expected to either support or lead the following responsibilities.
- You are the point of contact for clients on the technical aspects of a website project. At any given point, you are typically working with 3 to 5 different clients on website redesign and build projects, and participating on research and scoping for potential ones.
- You would be part of the initial website project phase of research and discovery, which invites strategists, designers, and your role in partnership with the engineers on the team. This would include carrying out one-on-one stakeholder interviews, typically with relevant client staff members who are responsible for the site’s code, hosting, and CMS.
- Work with the client team on getting access to their hosting in order to duplicate the existing site and migrate it to our own dev and staging environments.
- Work closely with backend engineers and the head of web development on scoping and investigating the approach for migrating select content from the existing site to the new site. This might entail changing the CMS, such as Drupal to Wordpress or Craft CMS, or migrating from an older CMS to a newer version, like Drupal 7 to 9.
- As we review the client site more closely, you may take the lead on speaking 1:1 with the client team on better understanding the technical setup, CMS features, and consult their existing web development team on this work.
- Coordinate the setup of all related tools, such as Google Analytics, integration with Salesforce..etc. in collaboration with the head of web development who would oversee the actual implementation of all web development work.
- Madeo designers and web developers work very closely together, but your role further advances that collaboration by ensuring communication, meetings, and overall progress between designers and developers is as successful as possible.
- Work closely with the project coordinator and the project’s lead on planning upcoming work and sharing information to help the head of web development organize and manage the web development team more effectively.
- Conduct functional QA testing, performance testing, and other forms of Quality Assurance on projects in collaboration with a Madeo QA engineer. You may also be the designated point of contact for client-reported technical issues and respond to technical questions in consultation with the development team.
- Document the technical approach, CMS user guide, and create similar documents for the benefit of training and onboarding client teams.
- Manage support and maintenance related work on website projects post public launch for client websites supported by Madeo.
- Join team efforts on researching better tools, technologies, and digital products that advance our workflow and standards. Madeo encourages learning, innovation, and experimentation across all disciplines.
BENEFITS
- Work culture that supports collaboration, learning, and growth
- 100% remote work supported with office available only as a resource
- Flexible and generous vacation and personal days in addition to national holidays
- Discretionary annual bonuses
This job listing is for direct applicants. We respectfully request no recruiters or staffing agencies reply to this posting.
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