IT and Security Manager
Pearl Certification
Pearl’s mission is to make our global community a better place by giving homeowners the tools to improve their homes’ health, comfort, efficiency, resilience — and value. We are passionate about improving the performance of residential buildings as a way to improve people’s lives and reduce greenhouse gas emissions.
Pearl is a national start-up that certifies high-performing homes: homes with efficient heating and cooling, solar, smart home devices, resilient features and much more. Pearl’s certification drives demand for these improvements by capturing their value for resale and appraisal.
We are looking for an IT and Security Manager to join our dynamic, supportive team to work remotely from anywhere in the US. (We have been fully remote since our founding.)
As the IT and Security Manager, you will:
- Provision, secure, maintain, and support essential hardware and software for Pearl employees
- Maintain and enhance Service Catalog and Run Books for critical IT systems
- Open, close, and audit cloud service accounts for Pearl employees
- Establish, staff, and maintain IT helpdesk functions
- Create and maintain documentation, videos, training, and other media enabling Pearl employees to ‘self help’ whenever possible
- In alignment with ITIL, or other formal framework, establish protocols and services fit for purpose for the organization in various phases of growth
- With supervisor, manage and provide input to annual IT budget, and sporadic budget modifications as necessary
- Improve security training for Pearl employees
- Manage business continuity tabletop exercises
- Ensure organizational compliance with insurance requirements regarding data security
What we’re looking for in an IT and Security Manager:
- Authorization to legally work in the US (Pearl is unable to sponsor employment visas at this time)
- Thorough knowledge of current threat landscape and mitigation strategies
- Impeccable Customer Service demeanor, care, and support for colleagues
- Expertise in MacOS internals with an uncanny ability to diagnose and remedy user problems
- Ability to create helpful and easily consumed training materials
- Attention to detail
- Strong moral center
- Ability to adapt to changing environments and circumstances
- Ability to establish new operating procedures and manage change in ensuring their adoption
- Experience with remote support and distributed teams
- Please note that Pearl requires employees to be fully vaccinated for business travel and in-person meetings. Infrequent travel for team and/or company wide meetings is anticipated for all positions.
Nice to have:
- Previous startup experience
- Experience in any of the following fields: home contracting, solar, energy efficiency, building performance, building science
Why work at Pearl?
- We offer great growth opportunities in a dynamic, growing startup
- We are a mission-driven company, and we love what we do
- Pearl’s company culture is centered around our core values, the first of which is equality between people. We value diversity, celebrate our differences, and learn from one another. Pearl is an equal opportunity employer, and candidates from all backgrounds and life experiences are encouraged to apply.
- Our company culture is supportive, team-based, and fun
- We are 100% remote - work where you feel comfortable
Compensation and Benefits:
- Market salary based on experience and local conditions, in the range of $90k to $115k, plus stock options
- Medical, vision and dental coverage provided for employees and their families, with optional upgrade coverage, where the employee covers only the difference in cost
- Flexible spending and dependent care accounts, life insurance, cell phone service, and 401(k) with employer match up to 4%
- 15 vacation days during the calendar year, plus holidays (including the week between Christmas and New Year’s Day), sick days and paid parental leave
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