Community Support Lead
Contra
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)
Contra is all about transforming the future of independent work. We are looking for a Community Support Lead to join our fast-growing community team. You will own the operations of our community support and you will help in growing the community of independents building their independent career on Contra 🚀
How you’ll add value at Contra:
- Manage the entire lifecycle of Contra community members
- Track metrics to ensure we maintain high response rates and community satisfaction
- Provide our community with resources and support to increase the number of fully complete, high quality profiles and the number of users discovering jobs and being paid on Contra
- Create and build relationships with independents and clients in our community
- Be an advocate for our community's voice and how that influences internal product decisions
- Find unique ways of improving systems and optimize how we support our community as a small but mighty team
You’ll be successful here if you:
- Are a relationship builder that thrives when helping others and seeing a community succeed
- Are eager to go above and beyond for our community. This means jumping on a call with users who need help, creating resources to improve users ability to be successful on Contra, sharing a loom/video guiding the user in the right direction, etc.
- Communicate proactively and are self motivated
- Stay calm under pressure
- 2+ years of support experience
- Are located within North America
The above describes the core ownership of this role. We are looking for enthusiastic and capable individuals who are passionate about advancing their own knowledge, our users' experience, and Contra's business goals'
How Contra can add value for you:
- 🌎 Remote-first culture
- 🍎 100% health coverage for US full-time employees, and health reimbursements for all international contractors
- 💰 401k matching for US full-time employees
- 💸 $4,000/year laptop reimbursement + additional equipment, co-working, education, meetup and charity budgets
- 💛 No-meeting Wednesdays, and half days every third Friday of the month
- 👋 Generous time off + a flexible parental leave
- 🌴 Annual team wide off-site (our most recent was Nov 2021 in Tulum, Mexico)
- A custom slack emoji, just for you!
Salary + Equity Range
- $75,000-$85,000 USD
Our interview process:
- Intro Call (15-30 minutes)
- Interview #1 High Level Experience Chat with Hiring Manager (45 minutes)
- Interview #2 Culture Interview (30-45 minutes)
- Interview #3 Case Study + Presentation (45 min - 60 minutes)
- Interview #4 Founders Interview (20-30 minutes)
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