Customer Support at modern SaaS data product company
Insycle
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), GMT (UTC +0), CET (UTC +1)
DESCRIPTION
As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.
COMPANY OVERVIEW
At Insycle, our mission is to make it easy to manage and work with data.
Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/
We’re headquartered in New York City.
REQUIREMENTS
- 2+ years of experience at a software product company in a similar role.
- Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
- Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
- Ability to learn quickly and become an expert in the product.
- Comfortable speaking and presenting using video.
- Work remotely in CET or PST timezone (Central European Time or Pacific Standard Time).
WHAT YOU’LL DO
- Answer users' questions using chat and email.
- Train users using Loom video recordings, Zoom video meetings, live webinars.
- Write help articles and user documentation.
- Improve onboarding and learning experience.
QUALITIES WE'RE LOOKING FOR
- Analytical skills, detail-oriented, able to help customers solve problems.
- Work independently, a fast learner in an unstructured environment.
- Organized, goal-oriented.
- Excited to join as an early employee.
- Helpful, energetic, ambitious, positive.
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