Director of Client Development
Knucklepuck
About Knucklepuck
We are a fully remote digital agency dedicated to driving sustainable, bottom-line growth for our clients. To accomplish these goals, we become an extension of our clients’ teams to create extraordinary web experiences.
Our team is comprised of top-notch people specializing in WordPress Website Development, SEO, and Paid Media. We mirror our industry — innovative, creative, and growing — but we also reflect a unique mission to build up those around us with our specialized skill sets.
Knucklepuck is committed to consciously embracing a diverse, equitable, and inclusive culture as an extension of our core values. We make our decisions based on Integrity, we nurture our team through Accountability, and we practice Empathy to foster genuine collaboration.
About the Position
You, our future Director of Client Development, will play a vital role in helping Knucklepuck target aggressive revenue growth over the next 3 years. You are motivated, highly engaged and not afraid of a challenge, which in this case is to bring in as many qualified leads as possible.
As the Director of Client Development, you will specifically focus on new lead production for our website development services. Over the past decade, our web dev team at Knucklepuck has developed a highly efficient code library built on WordPress Core that enables us to architect highly performant websites and execute complex API integrations. We have invested considerable efforts in finetuning our internal operations to maximize our capacity for new projects. We’re at an inflection point in our business and we need a Director of Client Development to help us reach the next level!
Knucklepuck’s founder & CEO and our Director of Web Services are waiting in the wings to help you convert leads to close. We designed your commission structure to motivate everyone to share in the success of the business.
Success in this role means producing and helping nurture qualified leads for WordPress web development. You need to be a true team player who will be called upon to coordinate with members of our executive and web development teams to drive sales growth.
Qualities we look for in our Director of Client Development include:
- People-oriented
- Influential
- Engaging
- Organized
- Motivated
- Strong Communicator
- Stronger Listener
- Able to work independently
Our Dream Director of Client Development is
- A big believer in our Core Values and lives these daily
- People-oriented, influential, and engaging with others, whether it is pitching to C-level execs or with chatting with a member of our stellar team
- Detail-oriented and possesses excellent organizational skills to help manage tasks, meet deadlines, and juggle multiple leads without missing a beat
- A strong communicator and even stronger listener
- Self-motivated and able to get things done on your own
- A creative problem-solver and strategic thinker, with an ability to execute tactical action items that help our clients see results
- Familiar with Google Suite Products (Docs, Sheets, Meet), communication tools (Slack)
- Always hungry! Knucklepuck thrives on hard work and always aspiring to do more
Your primary responsibilities will include:
- Generating qualified leads for our WordPress website development services based on established sales targets
- Cultivating relationships to promote Knucklepuck ’s expertise and commitment to building quality websites
- Understanding and effectively communicating Knucklepuck’s competitive advantages, including our Library, our tools and our staff
- Maintaining lead status and managing documentation inside our CRM software (Wrike)
- Managing ongoing communications between prospects and Knucklepuck subject-matter experts to deliver proposals, pitch material, and scoping documents
- Working with the CEO & Director of Operations to identify new product or service offerings to better meet the needs of existing markets
- Identifying new markets, new partnerships, and new ways to reach existing markets that align with Knucklepuck’s lead criteria
It would be great if you have experience with:
- CMS solutions
- Web development
- API integrations
Our primary customer target markets:
- Associations/nonprofits
- Publishers
- Medium to large businesses
Growth Opportunities
Knucklepuck thrives on growth from within. Knucklepuck has a defined sales process but you would be our first dedicated business development hire. Our business is at an inflection point and we are looking for someone who can propel us forward into the next stage of our growth.
The person who proves they can cultivate a strong sales pipeline will be afforded access and opportunities to impact how business development is conducted at Knucklepuck. We hired a CFO in 2021 to help us maximize profitability and compensate our team properly based on their contributions to that profitability.
Salary
Base salary is $80,000 USD with commissions on-target earnings totalling $195k.
Commission structure to be shared during the interview process.
Benefits
At Knucklepuck, you will receive the following benefits:
- 15 days of PTO; unlimited sick leave
- Paid parental leave
- $1,800/yr culture bonus (paid quarterly) to be used for office updates, wellness, nutrition, or whatever will help you improve your work-life balance
- 401k with 4% company match
- Flexible work hours
- Provided Macbook and other essential WFH equipment
- Contributions toward a competitive medical plan, including dental and vision
- Peer-to-peer coaching program
- Virtual teambuilding events throughout the year (ex. cooking class, escape room, trivia) not to mention the occasional holiday gift or treat
- Annual company retreat and other in-person events (ex. concerts, sporting events, city-wide scavenger hunts)
- Brettgammon. Ask us about it ;-)
- Knucklepuck gear, stickers, and more!
- Startup business mentality: personal growth potential, career advancement and the opportunity to make meaningful impact on Knucklepuck’s growth
Our Commitment to Diversity of Thought
As part of our commitment to Diversity, Equity, and Inclusion, we welcome all applicants, regardless of race, age, color, religion, national origin, sex, ability, or gender identity. We encourage Black, Indigenous, and people of color (BIPOC) as well as Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ+) to apply.
We want to meet our military veterans and full-time parents looking to re-enter the workforce. We welcome those with public and private sector backgrounds. We have no roles at Knucklepuck that require a college degree.
We are privileged to work in an industry that requires no formal education and we feel compelled to use our position as a growing company to provide opportunities for under-represented groups.
Resumes Not Accepted
When you apply, we only have one rule: no resumes or cover letters. We know how time consuming these are to put together (and how time consuming they are to review). We also recognize that higher education institutions train their students how to write resumes to present an overly favorable impression of a person’s skills. This gives an unfair advantage to those who attended college or were fortunate enough to pursue professional development over providing for themselves or their family.
We believe it is most important to evaluate how you will contribute as our Director of Client Development. Our application process is precisely tailored with questions that give you an opportunity to tell us (in your own words) how you will contribute in this role.
Everyone has life experience that informs your worldview and we strive to eliminate factors that could trigger bias based on location, education, race, gender, and personal life circumstances.
We evaluate candidates based on your ability to do the job we’re hiring for, not the jobs you had before. Our interview process is designed for you to show us why you are the right fit for Knucklepuck and how your skills will help us achieve our goals.
How do you apply?
If our Director of Client Development position feels like a good fit, follow the link to show us what you got!
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