Business Analyst / Quality Analyst
UCM Digital Health
Job Title: Business Analyst / Quality Analyst
Location: Remote
FLSA Classification: FLSA-Exempt
Job Type: Full-time
UCM Digital Health (UCM) is a leading innovator in the digital health space. UCM was founded in 2015 by emergency medicine providers with the vision that all care should begin digitally. Our mission is to put the patient first with a best-in-class digital experience backed by emergency medicine expertise. Our digital front door platform, integrated technology platform, and 24/7 telehealth triage, treatment and care coordination seamlessly connects digital and physical health for patients. We deliver care at the right time, the right place, and at the right cost for our more than 2MM patients and over 600 clients.
Our solution is designed to lower costs, improve outcomes and provide a better patient experience. More than a digital front door, UCM brings together clinical expertise, advanced technology, and compassionate care to offer powerful advantages for health plans, employers, patients and providers.
We are looking for candidates who share our mission to put the patient first and our values of honesty, compassion, inquisitiveness, fearlessness, accountability, and teamwork. If you have an entrepreneurial spirit, thrive in a fast paced environment, and are ready to contribute to a growing company, come join our team! This is a great opportunity to be part of changing the game in healthcare!
Position Summary:
The Business Analyst / Quality Analyst reports into the Product Manager and is a part of the product & technology team. They will identify and gather business requirements to feed into new and existing product roadmaps and help ensure these requirements are met during user acceptance testing and validation phases of product releases.Position Objectives:
This role will be responsible for helping to ensure a smooth, organized and effective product release process. They will play a pivotal role in ensuring that the needs of the business are identified and understood at the early stages of product development while also helping to ensure the end results meets those needs through detailed end-to-end testing and validation.
Summary of Responsibilities:
- Collaborate with business stakeholders, product managers, QA and software engineers
- Define and document requirements
- Write user stories, requirements and acceptance criteria
- Draft end-to-end UAT scripts and testing plans to prepare for releases
- Process product and user feedback and communicate findings to plan fixes and enhancements
- Ensure that the final product satisfies the product requirements and meet end-user expectations
- Maintain product documentation
- Utilize feedback to improve work and build on previous lessons learned
- Other duties as assigned
- Adhere to all corporate information security policies and procedures
- Identify any breaches or potential breaches of corporate information security standards and communicate those to appropriate individuals
- Maintain integrity, availability and confidentiality of all PHI
- Adhere to HIPAA standards for information security, privacy and confidentiality
A successful candidate should possess the following attributes:
- The desire to be part of health care change and digital transformation.
- Comfort with a fast-paced environment and the ability to adapt.
- Excellent organizational skills with a very strong attention to detail.
- Good communication skills and ability to create requirements by speaking to and learning from subject matter experts and business leaders.
- Self-starter, ability to work independently, and meet established deadlines.
- Experience working in a collaborative, team-oriented environment.
Education:
Required: Bachelor’s degree
Experience:
Minimum 1-2 years working as a business analyst and/or quality analyst in a software or technology business. Experience working in an Agile environment using tools like Jira; requirements gathering; test scripting and results documentation.
Preferred: experience in the healthcare space with an understanding of the healthcare technology marketplace.
Physical Demands:
Occasional (0-40%)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
- Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)
Travel:
Less than 10% travel expected.
Other Duties:This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity Statement
UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.
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