Product Quality Analyst
Fleetio
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)
Description
As a Product Quality Analyst, your job is to participate in building remarkable solutions for complex problems. You’ll achieve this by assessing our products for their business functionality, design, usability and overall quality. You’ll be the voice of the customer, and you’ll champion the user experience in everything you do. You’ll own the Fleetio standard for quality, and you’ll play a major role in helping us create value for our customers.
Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day.
In this role, you’ll work closely with Product Managers, Product Designers, Engineers, and Product Marketers to perform discovery, build, ship and refine our product. You’ll be an expert in our products, with a deep understanding of how they integrate as a whole. In addition, you’ll collaborate with several other Fleetio teams to help identify, troubleshoot, recreate, and resolve issues, and escalations.
We're looking for a highly organized, observant, and persistent team member who notices the little things and sweats the small stuff. Someone who excels at understanding complex business problems, can pinpoint the root cause of issues, and can identify inconsistencies in design and functionality. Someone who can articulate trade-offs and difficult feedback. Be sure to mention coffee in your application, so we know you actually read this.
What you’ll be doing
- Lead and champion product quality and user experience
- Ensure timely and high-quality release of our features to our customers
- Build customer trust by contributing to the improvement of the software quality
- Manage multiple testing initiatives, for both new features and iterative enhancements in our web, mobile applications and API's
- Collaborate with the product management, product marketing, design, and engineering teams to validate product specifications
- Work closely with the engineering teams to identify and resolve escalated issues within the product
- Suggest opportunities for process improvements across the team
What’s in it for you
- Work with fascinating customers and prospects who are leading the global transportation industry.
- Be part of an incredible team of A-players who go above and beyond to make Fleetio a successful company. We're a customer-centric team with a great product, excellent support, and countless happy customers.
- Use the latest tools and techniques to grow a massive audience in a global marketplace (customers in 70+ countries) and a rapidly changing industry (Transportation).
- This position can work remotely or from our awesome HQ in downtown Birmingham, AL!
- Collaborate in a transparent environment where you are provided the necessary tools, processes, and encouragement to excel every day.
- You get to be heard by colleagues who are eager to apply the best practices and ideas you bring to the table and who will share theirs as well.
- A satisfying and fulfilling day-to-day role dedicated to improving the lives of customers and coworkers alike.
- Solve problems, make things break, and then fix them.
Requirements
- You have at least 2 years of experience in software quality, preferably in a SaaS environment
- You have worked with project management and issue-tracking software systems
- You are a team player and you collaborate with multiple project members across multiple departments
- You have the ability to multitask and context-switch within a fast-paced, dynamic, and evolving environment
- You can understand and solve complex problems
- You communicate succinctly and effectively
Considered a plus...
- You know a thing or two about the Fleet industry
- You have experience testing mobile applications on Android and iOS
- You have experience with automated testing frameworks
- You have worked with Asana and Jira
Benefits
- 100% health/dental coverage (50% coverage for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- 8 company holidays + 2 floating holidays
- Parental and bonding leave
- Dependent care and medical FSA
- Short and long term disability
- Community service funds
- Professional development funds
- Health and wellness initiatives
- Mac laptop
- Monthly catered lunches
- Fully stocked kitchen with tons of drinks & snacks
- Remote working friendly since 2012
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