Client Data Solutions Manager
Subscript
Client Data Solutions Managers work with new customers to help them set up their data in Subscript, and to start drawing value from the metrics Subscript can offer.
Description
The basics
- The product: We're building the first subscription intelligence platform that empowers B2B SaaS leaders create, understand, and tell the story of their business through numbers.
- The way we work:
- This is a remote job - work anywhere you want, and in any timezone on earth (or outside earth, whatever).
- We are an asynchronous team - we don't do scheduled internal meetings, and rely on each team member to pick their own schedule and to communicate clearly in writing and with recorded videos. If you're sick of pointless meetings, this is the place for you!
- We operate completely autonomously - no one will tell you what to do; everyone gets transparent context and details about the company goals and you will figure out how to work towards them with the rest of the team!
- We're a team that loves working together - we love playing board games (these we do synchronously 🙂 ) and traveling all around the world for week-long Subbie offsites (all expenses paid!).
The role you'll play on our team:
- You'll be the first point of contact for new customers after they've signed on to Subscript, and will work with them through complex data-intensive onboardings. You'll hook our new customers up to their source data, help them clean and validate their data in Subscript, and help do the types of analysis that give them the most value.
- You'll be one of our first hires on the Client Solutions team, and will define much of what the role becomes! You'll work with the early team, including our co-founders Sidharth Kakkar and Michelle Lee. They formerly built and successfully exited a b2b saas company called Freckle Education, and this is their second start-up.
- We're an early startup, which means you'll get to own and work on a very large range of projects associated with helping our newest customers get value out of Subscript.
- As an early team member, you'll have a huge say in how we shape and build all parts of our organization; not just Customer Experience but also other functions. You'll have a ton of autonomy in defining + iterating on best practices and processes to really help both our customers AND our teammates reach the moon!
- Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate, including benefits. We're funded by First Round Capital and backed by several Angels at high-growth b2b saas companies.
Our interview process
We like to be really transparent and communicative about everything at Subscript, including our interview process!:
Our interview process is designed to focus on your intuition with analytics, and your ability to communicate clearly (both written and via recorded video). We're a fully asynchronous company, so that's how we will communicate in this interview process too 🙂 .
The interview process will focus around your ability to understand, support, and engage our awesome customers!
- First, we'll ask you to work on a couple data exercises that closely replicate the type of data work you'll be doing with our customers! As part of this exercise, you'll get a chance to ask clarification questions about the data set. One will be in excel, the other in SQL.
- Note: No previous SQL experience is required, as you're totally welcome to consult Google, any other resources, and also your friends! It's less important that you're currently a SQL star, and much more important that you have the hunger and aptitude to learn.
- If all goes well with the data exercises, you'll have a chance to show off your written communication as you create a piece of Customer documentation that's critical to the Customer onboarding process + lays the groundwork for the Customer's continued success!
- The last step is a mock Customer call. You'll lead a live Kick-off call with a brand new Subscript Customer, using the document you created in the previous step!
Requirements
- Ambiguity excites you. You feel energized by the opportunity to learn, grow, and build something in the very early stages
- Our ideal candidate loves data (analyzing it, talking about it, advising our customers using it). You'll be acting as a key strategic advisor to our customers using that data! SQL knowledge preferred (but also willing to take quick learners).
- You're kind, empathetic, and communicative (and empathetic in your communication!). Both externally, as you'll be collaborating closely with customers, as well as internally, as you'll be leading team discussions via written docs + recorded videos.
- You're excited about working on a globally-distributed and diverse team, in an incredibly unique culture where autonomy, accountability, and ownership are equally as valued as your skillset. And you're also excited to travel the world for our regular Subbie Offsites! ;)
- That's it!
Benefits
Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate, including benefits. We're funded by First Round Capital and backed by several Angels at high-growth B2B SaaS companies.
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