Remote Customer Support Specialist

Karat Financial

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)
We’re building a new category, which requires us to evangelize broadly. But to grow at strong clip, we need laser-focus on high-performance acquisition channels. That’s where you come in.
About the Role
We are looking for a Customer Support Specialist to act as the face of Karat and assist our cardholders with any and all of their needs. You are perfect for this role if you are passionate about the customer experience and take pride in your ability to effectively and efficiently reply to and resolve customer inquiries. To be successful in this role you should be an excellent communicator with a knack for earning trust.
Responsibilities
  • Respond and resolve inquiries accurately and in a timely manner
  • Activate cardholder cards
  • Investigate and manage declined transactions and customer notifications
  • Effectively escalate issues and communicate proper timelines
  • Ensure accounts are updated with proper notes
Requirements
  • 2 years of customer support experience or similar client-facing experience
  • Experience using a ticketing system (Zendesk, Salesforce, etc)
  • Ability to work independently
  • Available on weekends and/or evenings (we are hiring for several shifts)
  • Excellent communication and problem-solving skills
This is a contract position working weekends and/or evenings with the ability to grow into a full-time position.
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