Remote Customer Support Representative
Pebble
The Company
We’re a company that helps Land Investors systemize and grow their land investing business - we are literally shaping the way Land Investors operate and scale their business through our software and we’re excited to have you part of the team. We’re a team united by our shared values of helping others and accountability to deliver.Although Pebble is headquartered in Canada, the team is completely remote and we value the ability to work anytime and anywhere and communicating asynchronously.
Pebble is growing our team!
We are hiring a Customer Support Representative to support and help our customers make wins with our software.If you’re a person who is driven by customer happiness and success, then this role is made for you.
The Role
The Customer Support Representative is responsible for responding to inbound emails and chats to assist as front line support for product and service issues. The basic duties of this role include technical support, answering questions, resolving and checking on billing issues, basic onboarding, knowledge base management and more.This role provides a fantastic opportunity to learn and sharpen your customer service skills, as well as build on your sales abilities. You will be the helping hand that our users count on, combining your love of technology with your love of helping people!
What You Should Expect
- Reply to inbound email and live chat to provide answers and helpful insights to customers and prospects on routine issues for support issues
- Communicate to deliver any website setups to customers
- Maintain fast reply times and deliver amazingly helpful service that customers love
- Maintain and update Knowledge Base articles
- Connect sales prospect inquiries with founders as needed
- Escalate advanced support issues to Product Development Team/Customer Success Rep
- Grow your area of responsibilities
You should have:
- 2 to 5 years experience in customer service
- Associate's Degree or equivalent experience
- Confidence on screen recordings and a helpful attitude
- Ability to communicate clearly and professionally yet friendly in writing
- Passion for expanding your comfort zone
- Ability to learn quickly, adapt to change and be tech savvy
- High standards for yourself and your team
- Ethical and honest approach
- Friendly, casual, and caring demeanor
Bonus points for:
- Previous experience supporting SaaS products in the SMB market
- Previous experience in customer service or support
- HUGE BONUS: Previous experience with WordPress and Plugins
Why Join our Team?
- We’re a small team doing very big things in the world of Real Estate investing! Your work will make a huge impact and your voice will be heard.
- Competitive salary
- Work from anywhere
How we hire
At Pebble, we put a lot of time and care into who we hire. We believe that in order to build a world-class product, we need high-impact people. Our recruitment process centers around a conversational-style interview where we get to learn more about you. Here’s how the process works:
1. Apply
Submit your information including relevant information about yourself and your experience. We also ask for short video introduction.
2. Initial Call
You’ll meet with one of our co-founders for a 15–30 minute phone or virtual conversation where you can ask questions and tell us what you’re interested in.
3. Team Alignment
You’ll meet remotely with your future co-workers for one-on-one interviews. We don’t believe in hand-written coding-challenges, but we may ask you to solve an example problem and communicate it to us.
4. Decision
We value the time and effort you’ve put into our interview process, so we’ll do our best make a decision quickly and communicate it with you.
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