Customer Success Strategist
FeedOtter
FeedOtter is an email marketing software company used by Facebook, Adobe, and top brands to automate and streamline email creation and delivery.
We are hiring a dedicated Customer Success Strategist to be responsible for supporting our customer through the entire customer life cycle.*This is a full-time remote position based in the US only.
Responsibilities Include:
- Conduct Zoom screen-share trainings and demos of our product
- Introduce new features and best practices to customers via email sends, webinars, and videos
- Ensure customers accounts are working 100% and proactively reach out if errors are detected
- Identify opportunities for customer stories and testimonials and liaise to marketing
- Repond to customer questions via email, Drift Chat, and Zoom meeting
- Work with our email designer to generate and implement custom HTML emails for clients
- Ensure that customers continue to love us for our support
- Grow our library of training materials via blog posts, knowledge base articles, and tutorial videos related to email marketing topics
Preferred skills and interests:
- Email marketing and/or customer support experience
- 1+ years experience working in marketing, sales, customer success, or support at an software-as-a-service (SaaS) platform
- Strong written and verbal communication skills
- Bachelor’s degree in English, Communications, Business, Computer Science or a related field
Bonus skills (not required and willing to teach)
- Experience with Marketo, Pardot, Eloqua, MailChimp or other marketing automation software
- Knowledge of basic HTML code and/or HTML email design coding technqiues
Benefits
- Work from anywhere (we’re 100% remote)
- Occasional travel, such as quarterly on-site meetings
- Health & Dental insurance
- Unlimited vacation
- Equipment allowance
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