Remote Product Launch Program Manager

Goals

• Ensure each product launch is executed on time, on budget, and with a high degree of transparency team wide
• Ensure all Customer Facing teams execute their projects on time and with impeccable quality

Responsibilities

• Manage and coordinate all New Product Launches cross-departmentally
  • Oversee program plans and track progress and changes
  • Contribute to the production of program reports, materials, and content
  • Assist in the management and supervision of program staff.
  • Manage and complete assigned work plan objectives and projects on a timely basis.
  • Establish milestones and monitor adherence to master plans and schedules
• Execute the highest level of proactive communication across the company
  • Manage timely and effective communication of the risks, and corrective actions via use of the Product Lifecycle Management System.
• Seek opportunities to make improvements to team efficiency and process
• Oversee customer facing projects related to all new and existing PBSCO products for the following departments: Customer Experience (Support), Customer Success, Sales, Marketing, Content
• Manage relevant projects and team members by:
  • Maintaining and refining our project management tool for these teams
  • Facilitate necessary meetings on these projects: take notes, lead meeting, record action items
  • Using team capacities, determine timelines for each team member and project
• Oversee all relevant SOPs and workflows for supporting and launching Products
  • Create & update workflows and SOPs when needed
  • Regular review of team members utilizing SOPs and addressing as needed
  • Ensure the team adheres to all Product related SOPs laid out by Dev and Product Teams
• Track & Manage Project Based Metrics
  • Use & manage metric systems within our dedicated project management tools
  • Be familiar with typical project management metrics and how to use them for forecasting
• Maintaining Product Support for Customer Facing Teams
  • Oversee the needs of updating KBAs, website pages, workflows, FAQ

• Most importantly, you MUST be kind, respectful, and thoughtful. Strong opinions are very welcome. Jerks are not.
• At least 4 hours of overlap with Pacific Time Zone so you can collaborate synchronously on a regular basis. If you are East of UTC-3, your application will be disqualified
• Project management and/or Program management for 3+ years
• Experience in similar role for 2+ product launches
• Strong familiarity with standard project management workflows and SOPs
• A critical thinker with strong attention to detail.
• Strive for continuous improvement and prioritize time management.
• Proven creativity to meet deadlines despite all odds being against you