Remote Customer Support Agent (8am-8pm MST)
Sticker Mule
Time zones: MST (UTC -7)
Sticker Mule is the internet's most 'kick-ass' brand. We're a remote team spread all over the world. From top to bottom, our team makes growth a top priority, and it's ingrained in our company culture. But most importantly, we enjoy making customers happy and having fun while doing so.
Why you'll like working here:
1. Customers love our service and tell us all the time!
2. We offer flexibility in your work day.
3. We work at a sustainable pace to foster a non-stressful work environment.
Job description
You'll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You'll respond to customer inquiries in a clear, concise, and comprehensive manner.
Responsibilities
1. Respond to customers via email using a conversational and helpful tone.
2. Propose edits and additions to FAQs and internal knowledge base.
3. Suggest opportunities for our product team to make our customers happy. 4. Offer ideas to improve the quality and efficiency of our customer service operation.
Requirements1. 1+ years experience in a Customer Support role2. Exceptional writing skills3. Experience working remotely
Hours
8am-8pm MSTThis position works on a rotating two-week schedule as follows:Week 1: Monday, Tuesday, Friday, SaturdayWeek 2: Sunday, Wednesday, Thursday
Pay & benefits
1. $20.00/hr2. 401k plan with 4% employer match3. Health & dental insurance4. 4 weeks paid vacation5. $500 signing bonus6. Work from home
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