Customer Support Specialist, Remote (Canada only)
Trifecta Retail Ventures
JOB DESCRIPTION
Are you looking for an entry-level position in a high growth tech company? Are you passionate about people? Then we are looking for you!
We are a small team with big business! Our customers come first, and our Customer Support team is at the forefront!
Our Customer Support Specialists are spread across the globe (with 5 superstars in Canada) to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team has the freedom to serve our customers the best way they know how - who wants to read from a script?? As a member of this team, you would be responsible for answering customer inquiries through email, live chat, and phone.
The successful applicant will begin with a two-week training period, either remotely or in-person depending on where in Canada you are located. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.
We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.
Your responsibilities include:
- Answering customer inquiries via email, phone, and live chat
- Optimizing the team's tools and work procedures
This position is open to applicants that are resident in Canada only.
We're looking to fill this role immediately, so please apply ASAP!
REQUIREMENTS
- Advanced computer skills
- Fluent professional English proficiency
- Type a minimum of 50 words per minute (Test yourself online if unsure)
- Excellent written and spoken communication skills
- Ability to multi-task in a fast-paced environment
- Willingness to help our customers and provide them with a personal experience
- Creative problem solver
- Ability to continuously develop and adapt to a growing team
- You hold yourself to high ethical standards
BENEFITS
- Learning experience at a high-growth company
- Dynamic working environment with a young management team
- Contribute to a service used by millions of Americans
- Options to advance in your career as the company experiences growth
Live where you've dreamed, work where you're happy!
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