Remote Customer Service Representative
BDC
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)
Looking to hire highly motivated professionals with customer service experience. Insurance experience preferred but not necessary as long as you are willing to learn our industry. This is a great opportunity to work for a top brand company to gather knowledge and experience.
Responsibilities:
- Provide prompt, accurate, and friendly customer service
- Answering phones and directing calls
- Gathering information for quotes
- Handling customers billing, payment reminders, and processing payments
- Handing evidence of insurance requests
- Claims reporting and follow up
- Administrative support including running daily reports and underwriting requests
- Policy Reviews identifying cross sell opportunities
Required Skills:
- Ability to learn and apply product, industry and market knowledge to make professional recommendations to prospects and policyholders
- Ability to create professional business relationships with prospects and policyholders
- Strong listening, oral and written communication skills
- Ability to take initiative and act effectively in various circumstances without direction
- Self-confidence/perseverance/strong work ethic: remain positive and maintain progress towards a goal in spite of obstacles and adversity.
- Goal oriented: highly motivated and resourceful to achieve results
- Proven track record of trustworthiness, dependability and ethical behavior
- Proven problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative
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