Remote Revenue Operations Manager


About Filestage
Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.
We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.
We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it!
About our operations team
We are a small, passionate hands-on operations team. Our mission is to unlock organizational growth through data and operational excellence. We believe that integrity and high-quality data, generated through automated and smooth processes are key.
We take ownership. Each of us owns the efficiency, processes, and automation of particular teams. We advise, design, and implement processes collaboratively with them, connect data, and align cross-functional interfaces.
We operate on a fully cloud-based SaaS tool stack. We align Marketing and Sales in HubSpot, unlock customer success in Vitally, manage subscriptions through Stripe, and automate data and more advanced workflows through Segment, Zapier, and Google Cloud Platform.
What you’ll be working on as our Revenue Operations Manager
We are looking for a hands-on Revenue Operations Manager to take the lead in enabling our revenue-generating teams to operate effectively and data-informed. This is your chance to shape the future of Revenue Operations in our company.
In your first year at Filestage:
  • You’ll design and implement processes alongside our Sales, Marketing, and Product Led Growth team, from commercial conception to technical realization with your own hands. As our operations expert, you advise with best practices, optimize data to meet analytics needs, and automate steps to ensure efficiency.
  • You’ll own our CRM. Whether it is about redesigning, enriching, or fixing data to improve data integrity, implementing new forms, sending emails, setting up playbooks, automating pipelines, or building new reports to unlock advanced insights - you are the first point of contact.
  • You’ll streamline and optimize processes. Lack of standardization, manual steps that could be automated, or even complexity that slows us down - you spot them, put improvements in place, and keep our processes in top shape.
  • You’ll track, analyze, and report valuable funnel insights on efficiency, team performance, target achievement, and forecasting directly to the leadership team and our CFO.
  • You’ll work directly with our COO and Sales and Marketing teams giving you first-hand insights and direct access to all required resources.
Life at Filestage
We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.
Here are some of the benefits you can look forward to at Filestage:
  • Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.
    • For this role, we’re looking for someone based in the Central Europe (CEST) Time Zone to make sure there’s a high time overlap with our local team members.
  • Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.
  • Enjoy a strong team culture. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.
  • Join a happy team. We’ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.
  • Create a workspace that suits you. You’ll get a €1,500 budget for hardware, as well as €500 for home office to buy whatever you need to do your best work – including a computer, webcam, or standing desk.
  • Get 36 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to give you a chance to celebrate!
  • Continue to grow and develop your career. We care about your development and want you to be able to learn new things! After six months in the company, you’ll get a budget to be able to use for personal development.
  • Make your voice heard. We trust our team members to make the best decisions to achieve their goals, so you won’t have to put up with micromanagers here.
  • Say goodbye to pointless meetings. We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.
What you’ll bring to the role
You have 4+ years of experience working in revenue operations in a SaaS product environment. Now you’re looking for an exciting challenge to develop Revenue Operations hands-on in a growing startup.
Here are some of the things we’d like to see from you:
  • You have a holistic view of SaaS revenue channels. You are familiar with inbound, outbound, and PLG go-to-market tactics and have proven successful in implementing at least one of these tactics.
  • You are passionate about data, processes, and automation. You know about the power of high-quality data and have successfully managed to generate it on a large scale (500k+) within a rapidly changing environment. You know how to build robust and flexible processes and guardrail them with automation.
  • You have a strong technical CRM background. Ideally, you have 3+ years of experience in HubSpot. UTM links, booking forms, workflows, multiple pipelines, dashboards, data synchronization between objects, and even the enrichment of data from external sources through custom fields - you have implemented and mastered all of this.
  • Your eye is on the big picture and the detail. Implementation and maintenance effort, robustness, flexibility, result tracking, documentation, single source of truth, and analysis possibilities - you have taken everything into account when designing the data structure and implementing the process.
  • You’re a problem solver and hold yourself to high standards. No problem is too big or too hard for you. You roll your sleeves up, dig into the root cause, find a solution, and get it fixed. When you stumble upon inaccurate data or a leaky process, you don’t ignore it and put it on a roadmap, you're dogmatic and pragmatic.
  • You have an entrepreneurial mindset and you’re hungry to learn and grow. You strive to continuously improve, iterate, and integrate what you learn. Your eagerness is not limited to technical skills but extends along the customer journey into other domains such as customer success and business development.
  • You’re a strong communicator. You know how to explain complex technical topics to non-experts. You’re experienced in collaborating with distributed teams and a variety of stakeholders.
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