Remote Product Specialist
TeamGantt
Time zones: EST (UTC -5)
TeamGantt is looking to hire a Product Specialist to join our Customer Success team! Work hours are 7am to 4pm ET, Monday - Thursday. The ideal candidate will have experience in software sales and support. We are a small team that works almost 100% remote. The right person will thrive if they can work efficiently and with minimal supervision.
Duties and Responsibilities
- Answer customer questions through live chat, email, and phone calls
- Host discovery calls and sales demonstrations over zoom
- Identify, negotiate and close expansion deals within the existing customer base
- Manage quarterly check-ins with enterprise customers and drive renewals
- Host remote trainings for new customers
- Complete RFI/RFP and security questionnaires for prospects
- Escalate priority issues to our team of developers
- Communicate feature requests and product improvements to our product team
- Ensure support and sales documentation is accurate and up to date
Ideal Qualifications
- 3 or more years of software prospecting, sales, or support experience
- Comfortable and motivated to work with minimal supervision
- Enjoys connecting with customers and learning about their business and challenges
- Basic understanding of project management fundamentals
- Familiar with SAAS business model
Why work at TeamGantt?
- 4 day work week (M-Th)
- $5000 initial WFH office setup budget, + $500/year continuing stipend
- Strong belief in work life balance. You’re done at 4pm. (Don’t expect to hear back from any coworkers you message outside of work hours until the next work day)
- Benefits including:
- Health, dental, and vision insurance
- HSA
- 401K
- PTO
- $2000/year for continuing education
Compensation$40,000 to $55,000 per year base plus commission, overtime, and bonus opportunitiesAbout TeamGanttWe make intuitive project management software used by over 8000 organizations worldwide. You’ll love working here if you are a servant, a self starter, a problem solver, humble, and have the “pop” factor. How to Apply
Email your resume to [email protected]. Write a sentence or two about yourself and what makes you a good fit to work at TeamGantt.
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