Engineering Manager, Software Infrastructure Olo

At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. We’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!
The Software Infrastructure engineering team at Olo is responsible for the cross-cutting software services and frameworks that enable our product engineering teams to iterate on ideas quickly and deliver reliable services at scale. With Olo’s rise as a key player in restaurant e-commerce (you likely have used our services, even if you didn’t realize it!), we are exploring new architectural paradigms and approaches to enable our future growth. Olo has built a reputation for reliability, and our Software Infrastructure team serves a key role in delivering that exceptional reliability at an ever-increasing scale.
As Engineering Manager, you will lead a team of talented engineers in the day-to-day development of new platform services and frameworks. At Olo, we value outcomes over output, and seek a leader who can help us understand the broader needs of our product engineering teams and deliver solutions to meet those needs. You will help develop and align the team’s vision, guide their execution, remove impediments to the team’s progress, and coach them to develop and grow both their skills and impact. You will foster a culture of collaboration, communication, accountability, skill sharing, belonging, mutual respect, and curiosity.
We expect our Engineering Managers to be seasoned engineers with the technical experience to both guide and challenge their teams to build robust, high-performing solutions. As a servant leader, your focus will be on facilitating strong team outcomes, hiring and developing engineering talent, and ensuring that our systems are ready to support emerging business priorities. While your primary focus will not be one of designing and developing software, we expect our engineering managers to have a strong software development foundation to be able to effectively guide their teams. As such we expect you to have demonstrable experience in software development that spans architecture and design, coding, quality best practices, and production operational concerns.
Our technology stack is rooted in .NET and SQL Server running in an AWS infrastructure, and we leverage modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Datadog, and Sumo Logic, as well as heavy use of OSS.
This is a full-time position. Candidates may work at Olo’s headquarters in New York City’s Financial District, or remotely from anywhere in the U.S. In fact, more than 75% of our engineering team is remote!
Desired Experience
  • A  passion for computing that extends beyond work
  • At least 8 years of software development experience with a progression to a senior technical level
  • At least 3 years of engineering management experience under an Agile operational model
  • Demonstrated ability to build and mentor a high performance team while seeking continuous improvement
  • Ability to translate business priorities into viable technology solutions, and deliver
  • Experience in, and good understanding of, large scale, highly performant, distributed systems architecture and principles
  • Experience developing realistic project plans, managing stakeholder expectations, and tracking team execution
  • Experience instrumenting, deploying, and monitoring production code to enable timely incident detection and response
  • Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)
  • Experience managing distributed teams consisting largely of remote engineers
  • BS degree in a technical field of study, or equivalent practical experience
  • Excellent English writing and verbal communication skills
  • Legal right to work in the U.S.
About Olo
Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 300 restaurant brands across 70,000 locations. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded guest interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded websites and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, over 100 million consumers use Olo to order ahead or get meals delivered from the restaurants they love. Customers include Applebee’s (DIN), Chili’s (EAT), Denny’s (DENN), Five Guys Burgers & Fries, Jamba Juice (JMBA), Noodles & Company (NDLS), Red Robin (RRGB), Shake Shack (SHAK), sweetgreen, Wingstop (WING), and more. SKIP THE LINE®
Olo is located on the 82nd floor of One World Trade Center.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map:https://www.olo.com/images/culture.jpg.
We encourage you to apply! 
At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle. 
Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!

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