Support Engineer for fast growing software company
Booster Apps 🚀
Howdy 👋,Stuart here, founder of Booster Apps.We are a fast growing growing B2B SaaS company looking for a Technical Support Engineer to join us in our journey to provide world class support to our users. (100% remote)We're looking for the perfect candidate to add to our small knit experienced team.Things we love: ❤️
- Helping over 400,000 Shopify merchants who have installed our software.
- Helping our fellow team members
- Having a stress free work environment!
Things we avoid: 🤮
- Micro managing
- Egos
- Drama
What does the position entail?
- Providing email based support to our users for the number one app in the Shopify app store
- Handling technical SEO issues for our users. (HTML/MetaTag/JSONLD) (SEO experience not necessary)
- Willing to help in any area of the product (Help documentation, etc)
The right candidate will have:
- 2+ years professional technical support experience
- Experience with HTML/CSS. (Liquid would be a plus!)
- Passion to communicate with our users as if you were on the other end of the screen.
- Ability to document, track and monitor a problem/issue to a timely resolution
- Ability to work productively with little supervision
- Experience using a ticketing system such as HelpScout, Zendesk, Intercom etc.
- Enthusiasm!
Nice to have, but not required:
- SEO experience (JSONLD, meta tags)
- Javascript experience
- Liquid programming skills
- Experience with the Shopify platform
=============Does this sound like you would be a good fit?Please complete the application form and we'll be in touch. If not, no worries, perhaps we will cross paths again in the future!Thank you! 🙏Stuart @ Booster Apps
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