Technical Support Representative

Astropad

We are Astropad and we build tools that unlock creativity and productivity, such as: 
  • Astropad Studio – Software that turns the iPad into a drawing tablet for creative pros
  • Astropad Standard - Software that turns the iPad into a drawing tablet for e-learning, whiteboarding or marking up documents
  • Luna Display – The first hardware solution that turns the iPad or another Mac into a wireless second display
We are looking for a North America-based customer support enthusiast to join our team as Technical Support Representative. In this role you will provide advanced technical support for our products via email, our Community forum, and our social media platforms. This job requires exceptional communication skills, a strong technical background, and a growth mindset. You will: 
  • Troubleshoot complex technical support questions and investigate ongoing issues
  • Help manage social media support
  • Add to our Knowledge Base by creating and updating manuals and how-to guides
  • Help build relevant procedures for the support team
  • Collaborate with other departments and provide feedback
  • Assist with quality assurance testing
  • Collaborate on a daily basis with our support team via Slack

Key Skills: 

  • Excellent writing
  • Extreme empathy for customers
  • Tenacious problem-solving
  • Strong attention to detail
  • Confidence in creating how-tos for customers
  • Experience with Windows systems and Apple products
  • Familiarity with Help Scout or another help desk software

Nice If You Have: 

  • 2+ years of of technical support experience
  • Bachelors degree or equivalent
  • Prior remote experience
We offer: 
  • Flexible work schedules
  • Competitive pay + equity
  • 401k
  • Coworking space reimbursement stipend
  • Health, dental and vision insurance
  • Parental leave
  • 3 weeks vacation
  • Challenging and creative work
  • High impact work with significant responsibility

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