Customer Success Representative

BBE Marketing Inc

We are looking to hire a Customer Success Manager who will help in onboarding new customers, answer questions for prospective customers, and manage current customers. The person will be responsible for the following:
1. Answering questions of prospective customers2. Evaluate and consult potential customers on whether our service is a good fit3. Onboard new customers4. Cancel accounts for customers, and issue refunds5. Keep track of customer issues and problems, along with tracking how they are using our service6. Create written guides for customer service processes7. Respond to social media questions and inquiries8. Help guide customers to succeed with their goals with using our serviceRequirements:-Experience with Helpscout is a plus-Experience with Wordpress is a plus-Experience with Hubspot is a plus-Need someone who can work sometime within the hours of  7am-5pm P
Qualifications:-Experience working remotely is a plus-Excellent time management skills-Very strong attention to detail-Solid organizational skills-Strong communication skills-Strong writing abilities 
Job Type: Contract, Full-Time

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