Director of Commerce Delivery
Noticed
The Director of Commerce Delivery will lead, manage, coach, and inspire a team of Ecommerce Strategists and Project Managers to create and deliver high-quality eCommerce experiences for disruptive mission-driven brands. You'll own, plan, and implement strategies to standardize methodologies for our eCommerce website and conversion optimization delivery services with a talented team to consistently deliver measurable client ROI, enhance service efficiency, and increase account + project profitability.
You'll hold a very high standard for quality to ensure your delivery team is always inspired, excited, held-accountable, always bringing it, and delivering the best-in-class services.
Noticed is a generational commerce, optimization, and marketing agency that grows disruptive mission-driven health, wellness, and active lifestyle brands. We lead by example, leave the ego at the front door, bring it every day, and push each other to be the best version of ourselves to deliver value and results to our clients. If our clients win, then we all win!
We're only accepting applications for candidates in North America at this time.
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The Quick Fit Test!
- You have experience managing more than 10 eCommerce builds in a year for B2C/B2B clients
- You can demonstrate clear past success in account and project profitability
- You have a Scrum / PMP Certification
- You have experience with Shopify Plus / BigCommerce
- You can articulate your position on the pros/cons of various project management methodologies
- You have more than 5+ years of agency experience
- You have experience leading a team of at least 3-5 direct reports
Your Core Responsibilities will include:
- Monitor and manage resource capacity, account/project allocation, and utilization for strategy and project management
- Work alongside the Director of Design & Development on resource account/project allocation.
- Responsible for ensuring the profitability of client retainer accounts and website projects.
- Create repeatable and universal cross-functional systems, processes, and workflows between strategy and project management teams.
- Be the go-to POC for direct reports with client escalations to help mitigate issues and ensure client satisfaction.
- Ensure we're delivering measurable ROI driven services with quality always top of mind.
- Resolve impediments and blockers while proactively managing workflow through effective sprint planning
- Identify workflow inefficiencies between departments and develop solutions when needed.
- Own overall quality of scrum team output and delivery schedule
- Implement new services offerings and technologies within departments
- Support sales with solution development to help close new business.
- Work with direct reports to create new value-driven services to increase agency revenue and profitability.
- Work with operations to reallocate cross-functional resources and work according to evolving priorities; Effectively managing resources & capacity planning
- Resolve impediments and blockers while proactively managing workflow through effective sprint planning
- Maintain working knowledge of Project Management software/tools while adhering to Project Management & eCommerce best practices
To be successful in this role, you'll already have:
- 5+ years of relevant project management leadership experience
- Experience working and leading teams in SCRUM & Agile methodologies
- HTML, CSS, JS knowledge
- Knowledge of eCommerce platforms and tools (Shopify, Magento, BigCommerce, etc..)
- Google Analytics Certified
- Strong communication skills, especially when working with cross-functional teams
- Demonstrated ability to lead and manage a team or execution resources autonomously
- Passion for driving and implementing process improvement
- Solutions-oriented approach to solving complex problems and challenges while maintaining optimism and practicality
What can Noticed offer me?
- Salary + Profit Sharing
- Vested Stock Options
- Fully Remote (Must be based in North America)
- 401k with a 4% match (After 6 months of employment)
- We offer healthcare benefits and contribute 80% to employee premiums.
- 23 days of paid time off
- Observe 10 paid company holidays.
- Career development opportunities (workshops, classes, mentorship)
- We have Summer Fridays, where employees can complete their Friday afternoon work earlier in the week and take a half-day on Fridays!
- We actively curate a monthly and yearly team culture calendar.
- We are an equal opportunity employer and foster an inclusive environment. We welcome people from diverse backgrounds and perspectives to apply to our positions.
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