Support Engineer II
PoliteMail Software
Company Overview
PoliteMail Software was launched in 2006 to measure Microsoft Outlook & Exchange mail messages. Focusing in on enterprise employee communications in 2012, the company has seen rapid growth, making the Inc.5000 list in 2018 and 2019 and having 27% of the largest US employers as customers. PoliteMail is Great Place To Work Certified and recently made the Deloitte Fast 500 in 2019 as well.
The company has an aggressive road map of new features, customer requests, and new product
Job Summary
The Support Engineer II is responsible for assisting clients with installing, configuring, and diagnosing issues with our software products, providing both pre-sale and post-sale technical advice and support to prospects and customers. The Support Engineer II may have the responsibility to securely access, manage, and update cloud servers and services for use by our customers. Working hours of 12:00 PM - 9:00 PM EST Monday - Friday.
Responsibilities and Duties:
- Provide Escalation Support for Level I who can't solve the issues
- Work on Projects for Clients - research, design, production, implementation
- Join in on some sales meetings with clients to be a technical adviser and solutions 'person'
- Monitors status of open trouble tickets to ensure that service level agreements and timelines are being met
- Train lower-level support engineers
- Other duties as assigned
Qualifications and Skills
- 3+ years of technical work experience in professional environments supporting remotely
- Office 365, Azure - Cloud Technologies
- Windows Server and IIS, SQL Server
- Microsoft Desktop and Office experience
Benefits And Perks
Health InsuranceDental Insurance 401kGenerous PTO & Company HolidaysComplimentary beverage fridgeQuarterly Company outingsSummer BBQ'sSit/Stand Desks
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