Quality Assurance Analyst
Cro Metrics
As a Quality Assurance Analyst for Cro Metrics, you will serve as a partner to a team of engineers, program managers, and product managers. You’ll be the last line of defense before an A/B test is launched on the client’s website for the world to experience. This is not a “check-the-box” QA tester role — you’ll need to be comfortable analyzing many different websites, designing your own test plans on the fly across a wide range of complexities, navigating the technical ins and outs of various web experimentation tools, and ensuring all issues are addressed before your final stamp of approval.
Responsibilities include:
- Partnering closely with the Engineering and Account teams to interpret needs, implement A/B tests, and deliver timely results to clients.
- Manually performing cross browser, functional, visual, and smoke testing daily across a wide variety of websites, and diving deep into each A/B test to ensure reliable functionality of the web experimentation tools.
- Ensuring all A/B test issues are identified, understood, and resolved or addressed with the team through regular written check ins, video chats, and retrospectives.
- Documenting learnings and observations regularly to help disseminate information the team needs to succeed — and even designing new processes, how-to guides, test plans, etc. as we explore, innovate, and grow.
Qualifications & Experience
This is a high communication role, and while no specific experience is required, it can get technical at times as you navigate and troubleshoot A/B tests, dev tools, web technologies, etc. You must be capable of learning new technical concepts quickly and regularly, and be able to communicate with both technical and non-technical stakeholders.
- 2+ years customer service experience or other experience in a high communication role.
- Technically-minded — Although no prior experience is required, the position can get fairly technical when it comes to the web experimentation tools, resembling a Tier 2 IT Support role.
- Critical thinking — You can analyze a problem, design your own test plans, and love iterating on your own processes.
- Attention to detail — You have high attention to visual detail, can communicate clear and specific step by step instructions, and leave no stone unturned.
- High communication — You enjoy writing (a lot), collaborative problem solving, and jumping on a video call is no problem.
- Your own hardware — You’ll need at least a desktop or laptop computer capable of running modern web technologies, a functional web cam (we video chat often, camera on is preferred), and a phone sized touch device.
- Proficiency with Google Suite (Gmail, calendars, spreadsheets, etc).
Nice to haves. These are not required, but any experience or knowledge of the below will help you come up to speed faster.
- Experience with Jira, Slack, or Zoom.
- Experience with A/B/n tests or with leading testing platforms such as Optimizely, VWO, Google Optimize, etc.
- Experience working fully remotely.
- Technical focus in schooling (e.g., Code School, CS, or MIS Degree).
- Knowledge of User Experience concepts.
- Knowledge of Agile concepts.
Remote has always been our thingWe’ve been fully remote since 2010, so unlike companies that have been remote since March of 2020, we designed our company and culture behind the principles of high-performing remote teams. We’ve always believed remote is the future of work, and much like the experimentation we do, have iterated a lot along the way in a persistent effort to get it right.Company Benefits Offered to Full-time Employees
- 100% remote, continue to work from where you are based
- Health insurance reimbursement allowance
- Retirement plan with 4% company match (subject to a 3 month waiting period)
- Professional gear (e.g. MacBook, monitor, and noise-canceling headset)
- Annual All Hands trips
- Paid Parental Leave
- Liberal vacation policy
- Access to group performance coaching sessions
Our Culture
- We’re a remote company. We are spread out all over the country. Daytime availability is required for syncing with the team via Slack or Zoom, but Quality Assurance Analysts enjoy all the flexibility remote working has to offer. Want to go on a mountain bike ride in the middle of the day? Cool, don’t forget your helmet! Need to pick the kids up from school? Nice, you’ve got parent of the year in the bag. We stay connected through both synchronous and asynchronous communications.
- We work hard and move fast. We’re working on many different websites with varying underlying technologies. You’ll see a lot of pages and forms and there’s not a lot of automation. Maintaining quality while working on so much requires more than just checking boxes, you’ll need to think critically.
- Again, we’re a remote company. That makes communication — including writing and reading comprehension — extremely important. This is not a simple “pull tickets and give sign off” gig. Successful applicants enjoy collaborating across teams, defining and clarifying needs, documenting processes, improving processes, and uploading custom emoji to Slack.
You can read more about our culture and values here or learn more about the team.
At Cro Metrics, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.
We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. (BONUS: Did we miss anyone? Let us know and we’ll add it here.)
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