Support Engineer
Canny
Role
We're hiring a support engineer at Canny to help our current and prospective customers with their technical needs. You'll be working alongside Canny's support and engineering teams to make using Canny a world-class experience 🚀Responsibilities
- Be the primary contact at Canny for technical support
- Debug and resolve issues that our customers bring to our attention, communicating status along the way
- Help prospective customers migrate their data from our competitors to Canny
- Collaborate with our product team on product features and developer velocity
- Build features and tools focused on automating all of the above
Qualifications
- You have multiple years of professional experience as a software engineer or support engineer
- You enjoy a fast-paced work environment, involving daily communication with many people
- Empathy is second nature for you; you enjoy helping people solve their problems
- Fluent in English, speaking other languages is a bonus
Technologies
- Tools: Intercom (live chat), Missive (team communication), Sentry (error reporting), AWS CloudWatch (logging)
- Front-end: React, Redux, Webpack, Sass, ES6
- Back-end: Node, Mongo (mongoose), Isomorphic React 😎
- Hosting: AWS (EC2, CloudFront, S3, ELB)
Compensation
- Competitive salary and equity
- Unlimited sick and vacation days (paid)
- International team offsites ✈️ (paid)
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