Support Engineer
SDVI
SDVI's Support Engineering team is a seasoned group of engineers who know how to get to the bottom of things. As a Support Engineer, you will be working shoulder-to-shoulder with other members of the engineering team to understand and root-cause software defects, and implement fixes to continue to deliver our customers rock-solid functionality and performance.
What You'll Do
- Triage and assist in root-cause analysis of software issues discovered internally and in customer environments
- Coordinate debug efforts between the developers and support teams
- Work with engineers through design, implementation, and deployment of fixes for investigated issues
- Write test automation and tools to ensure the quality of our services
Who You Are
- An experienced software professional with 5 or more years experience in software development
- A college graduate with a Bachelor's or Master's degree in a technical field, with preference for CS, CpE, or EE
- A software developer at your core, who uses their powers for good in supporting production operations
- Communicative, valuing building strong relationships and even stronger teams
- Self-motivated, with the ability to juggle multiple priorities
- Possess a tendency to “go digging” when confronted with a challenge
- An accomplished mentor or teacher
- Familiar with microservice architectures, REST APIs, and Single-Page Web Applications
- Energized and motivated by new challenges
- Enjoy working shoulder-to-shoulder with your customers
The SDVI Platform
- Python 3, Flask, SQLAlchemy
- JavaScript, VueJS
- Microservices, REST APIs
- Docker, Nginx, Postgresql
- Amazon Web Services
- Linux, Windows
Interested? Start the process by applying now!
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