Manager - Global Services (Open Source Solutions)
Percona
As the leading provider of open source database solutions, Percona’s Technical Leads are responsible for setting technical standards, thought leadership, and product management support for the technologies that we specialize in. The Manager of this group leads a team of technical experts. We’re looking for a leader with experience managing deeply technical individuals, coupled with strong communication and project management experience.
Our ideal candidate is someone who has proven experience in managing service delivery in a software technology organization, ideally providing support or professional services to external clients. You will be motivated by transforming a business poised for exponential growth - having done it before, and looking to do it again. You also love to be surrounded by other smart, driven people who are eager to share their knowledge, and will always have your back.
What You Will Do
- Drive standardization of processes and execution of our Technical Lead initiatives where appropriate, while balancing this with the uniqueness that each technology brings with it
- Ensure our team members are valued, empowered and engaged
- Translate organizational vision and initiatives into executable goals and objectives
- Create and implement processes and best practices that are standardized, adopted, and executed consistently
- Help ensure our Sales, Marketing and Customer Success teams have what they need to land and expand new business with support from our Technical Leads
- Team up with other leaders to inform and create strategies, standards and effective collaboration across the organization to evolve from our legacy mindset
- Monitor and report on metrics and KPIs
Your Experience
- You've spent 5+ years leading remote teams and collaborating on cross-functional initiatives, preferably within Technology Services or Consulting industries
- You’ve built strong relationships with customers and other leaders across organizations
- You’ve built multiple teams with an established track record of driving change and attracting, motivating, coaching and retaining top talent
- You’ve developed the ability to understand and manage the nuances associated with operating globally distributed teams and business operations
- You’ve developed strong business acumen - in particular, the ability to make sense out of complex and ambiguous situations, understand how business decisions affect financial outcomes and awareness of the implications of a choice for all affected parties, decisiveness and ability to adapt to change
What Defines You
- Humility - You keep your ego and self-interests in check while our customers and team remain central to everything you do
- Credibility - you walk your talk and your actions speak louder than words
- Vision - You lead with clarity, confidence, and a solution-oriented attitude
- Adaptability - You have an open mind that encourages new ideas and enables growth
- Accountability - You're answerable for accomplishing work and goals, and you own your decisions and actions
What Will Make You Stand Out
- Previous experience working with remote teams across multiple geographies and cultures
- PMP certification or 5+ years of project management experience
- Familiarity with any of the following: open source community, open source database technologies such as MySQL, MariaDB, MongoDB, PostgreSQL, Linux, container technologies (especially Docker & Kubernetes)
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