Solutions Engineer
Axios
1 big thing: Axios is a growth-stage startup dedicated to providing trustworthy content in an audience-first format. This year, we celebrated a major milestone, launching a SaaS product for corporate communications called Axios HQ. Read more in the Wall Street Journal.
Why it matters: Solutions Engineers help customers realize the value of Axios HQ and transform the way their companies communicate internally.
Go deeper: In this role, you will make an impact to Axios through the following responsibilities:
- Engage with customers in a technical capacity to help them get the most value out of Axios HQ
- Troubleshoot open issues for customers in collaboration with our account management team
- Deeply understand the HQ product from a user and engineer perspective
- Triage incoming requests, find workarounds, and identify root causes
- Review and prioritize issues with the engineering team
- Contribute to internal tooling around customer support
The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission and have the following skills:
- Strong technical experience designing and implementing software solutions, ideally full-stack development
- Track record of providing great customer experiences
- Passion for problem-solving
- Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels
- Consultative approach regarding technology and product positioning to both business and technical users
- Strong empathy for user experience
Don’t forget:
- Competitive salary
- Health insurance (100% paid for individuals, 75% for families)
- Primary caregiver 12-week paid leave
- 401K
- Generous vacation policy, plus company holidays
- Company equity
- Commuter and cell phone benefit
- A commitment to an open, inclusive, and diverse work culture
- Annual learning and development stipend
Additional pandemic-related benefits:
- One mental health day per quarter
- $100 monthly work-from-home stipend
- Company-sponsored access to Ginger coaching and mental health support
- Tele-mental health services
- OneMedical membership, including tele-health services
- Increased work flexibility for parents and caretakers
- Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
- Classpass discount
- Virtual company-sponsored social events
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