Customer Success Specialist / Account Manager for growing SaaS startup
Salesflow
Time zones: EST (UTC -5), CST (UTC -6), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), CET (UTC -6), UTC -4, UTC -4:30, UTC -3, UTC -2
*Please only apply if you are based in Americas’*This is a remote position*
As a growing Software as a service company (SaaS), we are currently looking for enthusiastic team member to join our new Customer Success Department. The successful candidate will be directly responsible for providing an excellent customer experience as well as answering general customer account inquiries
About us:
Salesflow is a sales engagement platform that allows B2B sales departments and marketing teams to leverage Linkedin and other channels for prospecting automation at scale in a hyper personalised way. Fast growing SaaS with Offices in London, UK and distributed team across the US and Eastern Europe. Website: www.salesflow.io
Responsibilities:
- Be the primary point of contact and build long-term relationships with clients/partners
- Help customers through email, phone, slack, online presentations and screen-share
- Develop a trusted advisor relationship with customers
- Forecast and track key account metrics
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal team
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Acting as a client advocate with a focus on improving the buyer experience.
- Being part of renewal of accounts and ensuring high retention rates
General requirements
- 2+ years of experience in both B2B account management/customer success
- Experience working with SaaS or technical products
- Not essential but has work in small growing companies and handled a lot of accounts
- Super friendly and great sense of humour
- Driven and independent with full of energy
What we offer:
- Competitive salary
- Paid 20 days per annum vacation
- Formal training programs
- Career growth opportunities
- Super fun and friendly team
If you are motivated to succeed and can see yourself in this role, please apply here
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