Account Supervisor


  • Confident, thoughtful, accessible, approachable
  • An advanced strategic thinker and creative problem solver
  • A pro at giving and receiving feedback (up, down, across, and with clients) to improve client outcomes and develop professionally
  • An inspiring leader
  • A teacher
  • Quick on your feet and able to deliver under pressure
  • An excellent verbal and written communicator
  • A consensus-builder
  • A strategic guide to clients and team
  • Provide strategic guidance to clients and teams
  • Oversee client teams by connecting ideas, managing people, and matching resources to client needs
  • Excellent client service and strategic counsel in line with INK's high standards
  • Strategic planning and execution of integrated programs in tandem with all of INK's IP teams
  • Manage budgets
  • Anticipate team and client needs with ability to make smart decisions and provide sound recommendations
  • Hold team accountable for meaningful results and demonstrate value of communications programs
  • Manage multiple team members, mentoring other staff informally
  • Know when to pull in RPG, leadership
  • Provide feedback or edits to projects and deliverables that are helpful and actionable
  • Coach all INKers
  • Maintain current skills and quality of work while learning next-level strategy and team management skills
  • Demonstrate confidence in day-to-day work such as recommendations to clients and team members, presentation skills, decision making and work quality
  • Run meetings and communicate with client and team effectively to find and deliver opportunities of value
  • Maintain relationships with media and analysts
  • Counsel and prep executives for interviews and other briefing and speaking opportunities
  • Follow industry trends and recommend ideas based on this understanding
  • Play a leading role in planning and analysis, measurement against set KPIs and account goals looked at through the lens of INK's strategy pillars as well as the client's purpose
  • ID, participate in, and be responsible for new business efforts
  • Understand and exemplify INK values and differentiators, and represent them in a variety of ways
  • Represent INK at strategic meetings and onsite events
  • Establish adaptable and repeatable processes that improve client outcomes and INK business performance
  • Hone your craft/create subject matter expertise, and coach staff in that area or areas
  • Participate in industry thought leadership
  • Participate in and lead INK-wide initiatives
  • Grow current client programs
  • Contribute to overall company goals
  • Bachelor's degree
  • 9+ years of full-time communications experience, within an agency or similar setting
  • Business and PR intuition
  • Excellent verbal and written communications skills
  • Experience managing and leading multiple programs
  • Understanding of all tools of the trade
  • Ability to provide strategic guidance on multiple clients and industries while paying strict attention to detail
  • Ability to problem-solve, apply sound judgement, and delegate within team environment
  • Experience in program budgeting and resource management
  • Experience participating in new business efforts
  • Established, growing subject matter expertise
This job is available for remote workers
INK believes that 'good work with good people makes for a good life.' We live this every day through our people, culture, and benefits, which include:
  • Award-winning culture - Best Places to Work by Austin Business Journal 6-years running; and 2015 PR News Best Place to Work nationwide.
  • Flexible work environment with work from home opportunities and generous vacation and holidays.
  • Bonus programs for company performance, new business acquisition and hiring referrals.
  • Top-notch health insurance, paid 75% by company (medical, dental, vision, life).
  • Competitive compensation package including 401K and profit sharing programs.
  • Lots of food and fun events around the office.
  • All-Mac shop including all-paid cell service.
  • In-house professional development program + individual annual allowance for courses and conferences.
  • People-focused values and commitment to individual career development. Supportive culture of teamwork.
  • Casual fun office environments in Austin, Denver, and New York.
  • Growing company with ambitious goals and room for you to make a difference in our future.
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