Receptionist
Fiorilli Construction, Inc.
We are looking to hire a customer service representative / office assistant. The ideal candidate is somebody who is a quick learner, energetic, has a clean, warm, friendly personality, and enjoys dealing with people!
Requirements
The Receptionist is expected to: Protect the legal, financial and moral
well being of the dealership; Ensure all calls and customers are greeted
in a timely and welcoming fashion to initiate positive visits;
Accurately file receipts and permits to maintain an accurate record
keeping process to ensure quick data retrieval; Be a teacher to support
the efforts of other employees to be successful; Seek ways to improve
business operations efficiencies and customer service
•
Primary Duties: Ensure maximum productivity, customer service and cost control
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Achieve customer service satisfaction standards while facilitating incoming calls and traffic
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Effectively greets, communicates and guides customers to appropriate departments for assistance
•
Reports to work on time and maintains a reliable work schedule which
fosters a dependable environment for customers and team members
•
Effectively communicate with and perform all job duties requested by management
•
Operate with integrity
•
Demand the highest ethical standards from self and others Set an example
of good attitude and professionalism, including a neat, orderly and
safe work environment
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Communicate and help resolve customer complaints and adjustments
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Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities
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Required to operate equipment in a safe manner at all times
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Perform other duties as required
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To perform the job successfully, an individual should demonstrate the
following competencies to perform the essential functions of this
position
•
Customer Service--the individual understands his/her role in providing
excellent customer service through the defined processes which promote
efficiencies, fairness and cost effectiveness
•
Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
•
Dependability--the individual is consistently at work and on time,
follows instructions, responds to management direction and solicits
feedback to improve performance
Benefits
based on experience.
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