Lead UX Researcher


To take Contra to the next level, we're looking for a Lead UX Researcher to join our growing team 🚀
As the Lead UX Researcher, you'll shape our research processes and work closely with the Product and Design teams to lead, execute, and guide Contra’s research efforts.
This is a full time position to join our growing team! To learn more about Contra and our mission, visit: https://contra.com/mission
You should apply if you
  • Have lead critical research efforts and conducted mixed-method studies that deepen our understanding of the user experience and drive product strategy.
  • Understand the importance of optimizing time to value and have a knack for balancing speed with sound research practices
  • Have a passion for qualitative and quantitative methodologies (including A-B/multi-variate testing using tools like Mixpanel – bonus points for SQL knowledge and/or experience with BI tools like Looker)
  • You have a bias toward action, enabling our team to make quick and data-driven decisions
  • Have led prototype testing, competitive analysis, surveys, exploratory research, detailed personas, and customer journey maps
  • Have at least 4+ years of UX research experience (ideally working with multiple user types/marketplaces)
  • Bonus: Have worked as a freelancer/independent in the past
You’ll be successful here if
  • You are passionate and/or curious about the future of independent work
  • You either have a product or design background or have spent most of your career collaborating closely with product and design teams
  • You have excellent communication skills (verbal and written)
  • You are familiar with gen-z culture (our target user group is gen-z)
  • You can operate in a remote environment (and are within 3 hours Pacific Timezone - PST)
  • Bonus: Have excelled in a startup environment
How you’ll add value at Contra
  • Define overarching research processes and how they are tailored to each of our roadmap efforts
  • Present insights/recommendations and collaborate with Design, Product, Community, and Engineering teams
  • Guide product and design teammates to level up their research chops
  • Learn and understand Contra's target audiences to shape our future product
  • Build tools to ensure quantitative & qualitative research processes are closely integrated across product development lifecycle
How Contra can add value for you
  • Remote-first culture
  • Health, Dental and Vision coverage for all employees
  • Health reimbursements for all international contractors
  • Well-funded company built to scale
  • Competitive salary + equity
  • Generous vacation policy + paid holidays off (we give two team wide holidays per year)
  • Flexible parental leave
  • No Meeting Wednesdays
  • Half day on every third Friday of the month
  • Themed meetings, games, and other fun team-bonding activities
  • A custom slack emoji, just for you!
Here's what our interview process looks like 👇
  • Complete a self-assessment form (10-15 minutes)
  • Intro call with Hiring Team (15-30 minutes)
  • Interview with our Head of Product Design (30-45 minutes)
  • Interview with our Head of Product (30-45 minutes)
  • Interview with our Head of Operations (30-45 minutes)
  • Interview to present your paid challenge (45-60 minutes)
  • Interview with the Co-Founders (30 minutes)
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